What to do when you offend someone | Lambers Fisher

TED Talks Daily

Misunderstandings between you and your loved ones will happen — it's what you do next that matters most, says marriage and family therapist Lambers Fisher. Drawing on his work helping couples and relatives work through communication issues, he shares four principles to accept the inevitability of offending someone close to you — and how to use these moments to build trust and empathy.