Website Chat Support, Compassionate Listening, and Growing Peppers - Ryan Hinson - SDI Technical Support Specialist

SDI Encounters

Have you ever noticed on the sdicompanions.org website, a small purple chat bubble that follows you in the lower-right hand corner of the screen? It looks like this:

The ‘SDI Chat’ feature is there to assist you with questions you might have about most things related to our website, how to do things like renew your Membership, access a Webinar. And, lest you think it’s a virtual assistant AI robot, oh no, there is a live, breathing human being on the other end of that chat. And his name is Ryan! Ryan Hinson is our Technical Support Assistant, and I thought it would be fun to talk with him and give the opportunity for you to get to know him a little bit. Ryan is interesting and thoughtful and has the perfect calm, unflappable demeanor for dealing with our Members’ technical issues and helping them find and do what they need. I personally promise you will learn something new and interesting in this conversation.

Ryan Hinson (he/him) brings his skill and patience as a technology literacy professional to the Technology Support Position. He has two decades of experience in online teaching, educational writing, tutoring, and tech support, as well as a Bachelor of Arts in Religious Studies from the University of North Carolina at Greensboro. Outside of this professional role, Ryan enjoys growing hot peppers and native fruits, foraging, cooking, and playing video games.