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Aligning Sales, Revenue and Customer Success ft. Alex Farmer
Manage episode 392849685 series 3484312
محتوای ارائه شده توسط ZapScale. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط ZapScale یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
The customer-facing teams work in silos.
This results in misaligned expectations between teams.
Result? The customer feels lost.
In this episode of the Scale Tale podcast, Mausmi Ambastha complaints to Alex Farmer CRO, Nezasa, as a CSM about
- Misaligned expectations between Sales and CS
- Ownership of the customer
- How can CSMs be monetarily compensated for their efforts?
- Should CS have a quota just like Sales does?
Timestamps
0:00 - Preview & Intro
2:49 - Difference in team culture within Nezasa
6:06 - Promoting CCOs to CRO roles
8:22 - Fairly compensating CSMs
15:15 - CS needs maturity as a function
16:12 - Applying sales methodologies to QBRs
18:12 - Communication gap between CS & Sales
19:32 - Success Plan for continuity
28:18 - Who owns the customer?
41:00 - Closing
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Connect with Alex on LinkedIn 👉 https://www.linkedin.com/in/alexanderfarmer/
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Connect with the podcast host Mausmi Ambastha on LinkedIn 👉 https://www.linkedin.com/in/mausmiambastha/
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