157: Ethical AI with Kathy Baxter

Salesforce Developer Podcast

Kathy Baxter is the Principal Architect for Ethical AI Practice here at Salesforce. Ethics and AI is a complex topic but Kathy is truly an expert. She started researching it in 2016 when she first learned how toxicity and bias can end up creeping into AI.

Today, Kathy is joining us to talk all about Ethical AI. In our conversation, we also discuss how technical products can use ethics and AI. Join us to learn all about this interesting facet of our industry.

Show Highlights:

• How Kathy got into this line of work.
• What an AI-first company is.
• How toxicity can creep into chatbots.
• Why ethical AI is so important in a company like Salesforce.
• Unique things Salesforce uses AI for.
• AI considerations developers should think about from the beginning of the development of an application.
• Where AI can’t replace human intuition.

Links:

• Kathy on Twitter: https://twitter.com/baxterkb
• Kathy on LinkedIn: https://www.linkedin.com/in/kathykbaxter/
• Kathy on Mastodon: https://mastodon.social/@baxterkb
• Responsible Creation of AI Trailhead: https://trailhead.salesforce.com/content/learn/modules/responsible-creation-of-artificial-intelligence
• Building Ethical and Inclusive Products Trailmix: sfdc.co/EthicalandInclusiveProducts
• Salesforce Trusted AI Site & Resources: salesforceairesearch.com/trusted-ai
• AI Ethics Maturity Model: sfdc.co/EAIMM