The Dirt Podcast. Grow Your Business With the Power of Positive Escalation. Episode #17

Richard Blank Podcast Guest Appearances from Costa Rica's Call Center

Have you ever wondered why other podcasts ask the same questions over and over again, expecting the same answers? And have you ever wondered why you only ever hear the same answers...? Not on THIS show! The Dirt is about getting real with businesses about the true state of their companies and going clear down to the dirt in solving their core needs as a business. Dive deep with your host Jim Barnish as we uncover The Dirt with some of the world's leading brands.

Bootstrapping his way from just a desk and a single account to a large successful call center in Costa Rica, Founder and CEO Richard Blank joins Jim Barnish on this episode to share his insight on effective communication strategies, investing in his teams, and the power of positive escalation.

With a track record for successful sales and training programs, Richard walks us through his key communication strategies that are beneficial not just for landing a sale, but also for every relationship in life. They discuss soft skill training instead of just hitting the sales goals; his “buffer boomerang technique” that keeps conversations constructive; “positive escalation” that builds relationships and pipelines, and boosts morale among teams; and how to hone your listening skill with “phonetic, micro expression reading.”

Join their conversation on reducing attrition by helping people grow, and in turn, growing the business.

3 Key Takeaways

Invest in your teams not as a means to an end, but as individuals who will pay it forward in the organization for years to come. Have faith in your people.

Use effective communication techniques that will not only land a sale, but build relationships that will last.

Positive escalation is the practice of building (real) relationships with everyone in the organization that you speak with. Do this right, and you will stand out from every other person calling that company.

Orchid Black’s X-factor multiplier is its people. We use our collective business intellect, insights and experience to interpret client company data and give it insight. Then, with this knowledge, our operators clear a path to alignment, healthy growth and results-driven success.

The Dirt Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.

Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

https://costaricascallcenter.com/en/outbound-bpo-campaigns/

#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #thedirt

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https://www.podchaser.com/podcasts/the-dirt-4257899/episodes/17-grow-your-business-with-the-143642675

https://podcasts.pantheon.fm/show/the-dirt/17-grow-your-business-with-the-power-of-positive-escalation/

https://podcastaddict.com/episode/https%3A%2F%2Fwww.buzzsprout.com%2F1914038%2F10885471-17-grow-your-business-with-the-power-of-positive-escalation.mp3&podcastId=3774920

https://lnns.co/Ijm1u3-UFlK

https://open.spotify.com/episode/5Mpm5NXgFeFm09boRoMRas?si=QZ59_jCrSt6Sf32lq6AUsA

https://www.buzzsprout.com/1914038/10885471-17-grow-your-business-with-the-power-of-positive-escalation

https://podcasts.apple.com/us/podcast/17-grow-your-business-with-the-power-of-positive-escalation/id1612094562?i=1000568826673

https://podcasts.apple.com/us/podcast/17-grow-your-business-with-the-power-of-positive-escalation/id1612094562?i=1000568826673

https://youtu.be/CH7W6VM9rxc

https://www.orchid.black/podcast/17

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