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Customer Experience #11: Core Competence – Product Knowledge
Manage episode 153879131 series 1105570
محتوای ارائه شده توسط Quinn Byrne Coaching. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Quinn Byrne Coaching یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
In today’s podcast, Michael Byrne looks at the first of the seven defined core competencies for sales people: Product Knowledge.
“The key to producing a great customer experience is taking product knowledge, knowing who you’re going to have a chat with and finding out what that person is interested in.â€�
The challenge for a sales team is to take marketing or technical information and incorporate it into a sales strategy that can address the customer’s needs. Using practical examples, this podcast explains how Product Knowledge, and the way it is interpreted when dealing with different customers, is at the core of good Customer Experience.
Feedback: Michael AT QBC.ie. Call or text +353 87 2602205.
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