The Feliciano School of Business at Montclair State University. A Costa Rica's Call Center visit.

Podcast guest appearances. Richard Blank Costa Rica's Call Center

At the Feliciano School of Business, real-world business experience is a critical component of the students’ learning.

The trip is intentionally designed with this goal in mind and a focus on addressing the five pillars of their program: • Inclusivity • Innovation • Impact • Immersive • Individual empowerment

Driven by the single goal of transforming today’s students into tomorrow’s business leaders, the Feliciano School of Business has achieved a prominent place in the state and the larger region. Fully accredited by the AACSB, the School has over 3,800 students, and its six academic departments offer an array of degrees from a BS in Business Administration with 11 concentrations, to an MS in Accounting, to an MBA. Home to the Feliciano Center for Entrepreneurship & Innovation, the Ellyn A. McColgan Center for Student Services, and the 3D printing MIX Lab, the School offers state-of-the-art facilities and transformative learning opportunities for students.

PROSPECTIVE TOPICS

• Business of call centers and how to scale while competing against the likes of Amazon and HP • Keys to success in the service industry • Bridging the cultural differences [local workforce with global clients] • Leadership strategies for navigating uncertainty • Personal Reflections an ex-pat entrepreneur in Costa Rica"

DATE AND TIME 16-May 3:00-4:30

ADDRESS Costa Rica's Call Center. Av 11, Calle 23, Barrio Aranjuez, San José, Costa Rica

GENERAL THEMES

PROFESSORS

Mr. Geoffrey Chellis • Professor of Experiential Learning • Board Member Montclair State University Advisory Board

Geoff Chellis is also the President and founder of Expedia Consulting Group, a strategic marketing firm that helps corporate executives translate their business visions into results quickly.

Geoff draws upon an MBA in Marketing at Northwestern University and 40 years of experience launching new business initiatives in the fast-paced worlds of pharmaceuticals and financial services. Through his consulting firm, Geoff has provided strategic guidance and management of over 100 new product launches at leading pharmaceutical firms such as Pfizer, Novartis and Lilly, along with numerous biotech startups. Previously Geoff has held senior Marketing positions at leading financial services firms such as American Express, Fidelity and JP Morgan.

Geoff provides an objective point of view together with a simple and effective launch approach that expedite decisions, minimizes risk and maximizes results. He was featured as the “Launch Master” in the book The Change Maker’s Playbook by Amy J. Radin.

Dr. Archana Kumar, Associate Professor of Marketing

Delegation

Michelle Burri Arredondo

Valeria Maya

Matthew Varaklis

Tyree Morris

Trinity Corney

Jayme Herman

Erin Murphy

Tun Yu Lam

Abbie Lepow-Macario

Nabihah Nadir

Geoffrey Chellis

Kayla Coleman-Yarborough

Thomas Bansbach

Devon Bishop

Ishan Gune

Amaris Williams

Haeyoon Lee

Archana Kumar

Symar Camero

Doona Chellis

https://youtu.be/prcJZJnTm28

https://youtu.be/prcJZJnTm28?si=PSi4lHEKd_9Rzl7N

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