Big Boss Show. How to Build a 150 Person Call Center and Train Telemarketers with Richard Blank

Podcast guest appearances. Richard Blank Costa Rica's Call Center

Big Boss Show includes topics like how to make money with merchant cash advance, how to sell merchant cash advance, and how to avoid mistakes as an entrepreneur.

Davron Karimov is a merchant cash advance broker and the CEO of Funderhunt. Funding America is a show that follows the team at Funderhunt as they try to fund merchants.24 Year Old Business Loan & Merchant Cash Advance Broker, Business Owner.

In this sit down with Richard Blank, we discuss how to train telemarketers, even if English is not their first language.

Introduction 2:55

Learning Another Language 4:08

Contact Richard Blank 4:48

Costa Rica Demographic 5:48

Training New Telemarketers 7:43

Dealing with Conflicts 9:24

Teaching Phonetics 11:10

Keeping Employees Motivated 13:14

Benefits of Outsourcing 14:44

Final Thoughts 17:10 Outro

Big Boss Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.

Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society ceremony. Also, inducted into the 2023 Hall of Fame for business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

https://costaricascallcenter.com/en/outbound-bpo-campaigns/

https://youtu.be/nvo7txcSL6Q

#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #bigbossshow

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