Transforming systems and care pathways for an integrated NHS

Pharma Market Access Insights - from Mtech Access

As the NHS takes steps towards a more integrated future, how are systems and care pathways transforming? How is change being implemented, and what does this look like in reality for local systems and populations?

Tom Clarke (Director, Mtech Access) explores all this and more with Debbie Morgan, (Director of Service Improvement and Transformation, Cambridge University Hospitals NHS Foundation Trust).
Learn more about this webinar at https://mtechaccess.co.uk/transforming-systems-care-pathways-nhs/ and discover our NHS insight services at https://mtechaccess.co.uk/uk-nhs-insights/
In this #WhispersWordsofWisdom webinar, Tom and Debbie explore the reality of transforming systems and care pathways in an NHS that’s moving towards an integrated future, asking:

• What does change look like for patients and their care pathways?
• How are systems changing, and how will decisions be made and implemented?
• What does this mean for Pharma and Medtech market access and industry’s engagement with the NHS?

To understand how systems are approaching change, Debbie and Tom explore areas such as the elective recovery programme, virtual wards, and local population needs.

As Director of Service Improvement and Transformation at Cambridge University Hospitals NHS Foundation Trust, Debbie leads the Trust’s improvement programme; engaging and empowering staff and patients on the journey of improvement and sustainability. She has previously held roles as Director of Commissioning and Head of Corporate Management at the Trust. Debbie originally joined the NHS in 1993 as a Clinical Cytogeneticist, before moving into NHS management in 2011. She has undertaken a wide variety of roles over the years, including commissioning and service improvement across the local health system, and has worked at director level for over 9 years.

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1. Can you just describe for our audience the role that you currently occupy, and a bit about the system that you work in? (00:01:50)

2. Can you explain how life at the Trust is different than it was pre-pandemic? (00:03:31)

3. Does the NHS feel like a positive place to be at the moment? (00:07:17)

4. When it comes to approaching change, what are the drivers for the Trust and for the Integrated Care System (ICS) at the moment? (00:08:50)

5. How are things weighted when you look at cost vs workforce capacity? (00:10:25)

6. Who's driving change at the moment? (00:12:00)

7. How do you approach a national document like the "National Planning Guide"? (00:14:48)

8. When you're looking at some of your more specialised services that you're delivering for a larger area, do you have different approaches and different decision making processes? (00:17:15)

9. How are provider collaboratives evolving? (00:18:38)

10. How do you fund change? (00:20:08)

11. What are the key barriers to transitioning to end-to-end approach? (00:25:03)

12. Are you planning for another pandemic or for another wave? (00:29:00)

13. How do virtual wards work in practice and how is your system approaching them? (00:30:05)

14. What are the risks with virtual wards and how do you mitigate them? (00:41:28)

15. How do you approach the transition of moving hospital care into primary and community settings? (00:43:29)

16. Have you got an example of how you are using digital, embracing digital, to improve the way that you're working (00:49:48)

17. For those that what to help the NHS to transform services, what advice would you give them in helping to get things off the ground? (00:54:05)

18. How long might it take to transform a care pathway? (00:56:45)

19. If you could ask for one piece of support from industry to help maximise the impact of your projects, what would it be? (00:58:42)