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Part 2: Combining Empathy with AI to Enhance Customer Experience with Dr Natalie Petouhoff, AI Consultant
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When? This feed was archived on March 03, 2025 02:16 (
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What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 381826491 series 3498830
Our conversation pivots around how combining AI with human empathy can enhance customer experience. Some of the touchpoints we cover include:
- The value of empathy in designing customer experiences
- The importance of trust and privacy in AI interactions
- The future of large language models like Chat GPT
- Combining AI with human empathy to drive customer experience
- Exploring the world of fully autonomous customer experience
Natalie has worn multiple hats over a 24-year career, including working with brands and CX leaders in an advisory role, as a management consultant/systems integrator, and as a technology consultant for private equity firms and investors. Her skill set includes specialization in AI, Customer/Employee Experience, Sales Enablement, and Business and Organizational Transformation. She has worked at global brands, including PWC, Hitachi Consulting, and Forrester.
17 قسمت
بایگانی مجموعه ها ("فیدهای غیر فعال" status)
When?
This feed was archived on March 03, 2025 02:16 (
Why? فیدهای غیر فعال status. سرورهای ما، برای یک دوره پایدار، قادر به بازیابی یک فید پادکست معتبر نبوده اند.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 381826491 series 3498830
Our conversation pivots around how combining AI with human empathy can enhance customer experience. Some of the touchpoints we cover include:
- The value of empathy in designing customer experiences
- The importance of trust and privacy in AI interactions
- The future of large language models like Chat GPT
- Combining AI with human empathy to drive customer experience
- Exploring the world of fully autonomous customer experience
Natalie has worn multiple hats over a 24-year career, including working with brands and CX leaders in an advisory role, as a management consultant/systems integrator, and as a technology consultant for private equity firms and investors. Her skill set includes specialization in AI, Customer/Employee Experience, Sales Enablement, and Business and Organizational Transformation. She has worked at global brands, including PWC, Hitachi Consulting, and Forrester.
17 قسمت
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