101. Digital Coupons in the CPG Contact Center w/George Patilis, Managing Director | TPG Rewards

My Curious Colleague ~ CPG CX

In this episode (#101), I'm diving into the world of digital coupons in the CPG contact center. I had the pleasure of speaking with George Patilis, Managing Director at TPG Rewards, to learn all about barcode-based digital coupons (aka Barcode Bucks) and how they're transforming the way brands engage with customers.

Here are some highlights from our conversation:

🛍️ Widespread Network -
Barcode-based digital coupons are accepted at major retailers, including
Walmart, Kroger, CVS, and more, offering flexibility to consumers.

✉️ Instant Gratification -
Barcode-based digital coupons can be emailed directly to consumers, allowing
for quick and easy redemption without the need for mailing physical coupons.

🔒 Fraud-Proof - These digital
coupons are designed with security in mind, ensuring they can only be used once
and reducing the risk of fraudulent redemptions. Geoge shares why they are more
similar to debit cards…

🌱 Eco-Friendly - By eliminating
the need for printed coupons, this digital approach helps reduce paper waste
and contributes to a more sustainable future.

Tune in to learn more about the technology behind digital
coupons and how they're shaping the future of CPG customer service!

Episodes mentioned: #99 Coupon Reimbursement in the CPG Contact Center https://podcasts.apple.com/us/podcast/99-curious-about-coupon-reimbursement-in-the-cpg/id1565590157?i=1000651863411

SPONSORSHIP: My new website – mycuriouscolleague.com - is sponsoring today’s episode. Do, check out my new website at www.mycuriouscolleague.com for more content, including past podcast episodes, YouTube videos, and even a free official sticker! Show your support for our function and for the My Curious Colleague Podcast. Let's keep learning together! 🙌

TRANSCRIPT: https://dashboard.transistor.fm/shows/my-curious-colleague-cpg-cx/episodes/101-digital-coupons-in-the-cpg-contact-center-w-george-patilis-managing-director-tpg-rewards/transcripts

#podcast #consumerrelations #cpg #digitalcoupons #technology #innovation @socapinternational #cpgcx