Denise Crawley: To err is human: A nurse shares her medical errors and how the system responded

Medical Error Interviews

When nurse Denise Crawley connected with me about sharing her experiences with her own medical errors in the workplace, I thought it was a great opportunity to hear from a health care worker from their side and perspective of medical errors.

As Denise states, there is a big problem with how the health care system responds to medical error, especially how systemic contributors to medical error are rarely addressed, and how the response tends to focus on individual blame. This in turn fosters a medical culture of cover up, denial and fear.

With medical error being the 3rd leading cause of death for many decades, it is self evident that the current process of dealing with medical mistakes is fatally flawed.

Denise refers to it as the Swiss Cheese model of how medical errors manifest in that within the various layers of healthcare, there are holes in each layer, and when these holes line up, medical harm and death can happen.

While we often think of medical trauma exclusive to the patient, as Denise shares, health care workers can be traumatized by participating or witnessing or covering up medical errors. Denise has had to deal with the trauma, and as you’ll hear, is experiencing post traumatic growth.

Connect with Denise Crawley

Facebook: https://www.facebook.com/denise.elaine0218

Twitter: https://twitter.com/denisecrawley

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Be my Guest

I am always looking for guests to share their medical error experiences so we help bring awareness and make patients safer.

If you are a survivor, a victim’s surviving family member, a health care worker, advocate, researcher or policy maker and you would like to share your experiences, please send me an email with a brief description: [e-mail]

Need a Counsellor?

Like me, many of my clients at Remedies Counseling have experienced the often devastating effects of medical error.

If you need a counsellor for your experience with medical error, or living with a chronic illness(es), I offer online video counseling appointments.

**For my health and life balance, I limit my number of counseling clients.**

Email me to learn more or book an appointment: [e-mail]

Scott Simpson:

Counsellor + Patient Advocate + (former) Triathlete

I am a counsellor, patient advocate, and - before I became sick and disabled - a passionate triathlete. Work hard. Train hard. Rest hard.

I have been living with HIV since 1998. I was the first person living with HIV to compete at the triathlon world championships.

Thanks to research and access to medications, HIV is not a problem in my life.

I have been living with ME (myalgic encephalomyelitis) since 2012, and thanks in part to medical error, it is a big problem in my life.

Counseling / Research

I first became aware of the ubiquitousness of medical error during a decade of community based research working with the HIV Prevention Lab at Ryerson University, where I co-authored two research papers on a counseling intervention for people living with HIV, here and here.

Patient participants would often report varying degrees of medical neglect, error and harms as part of their counseling sessions.

Patient Advocacy

I am co-founder of the ME patient advocacy non-profit Millions Missing Canada, and on the Executive Committee of the Interdisciplinary Canadian Collaborative Myalgic Encephalomyelitis Research Network.

I am also a patient advisor for Health Quality Ontario’s Patient and Family Advisory Council, and member of Patients for Patient Safety Canada.

Medical Error Interviews podcast and vidcast emerged to give voice to victims, witnesses and participants in this hidden epidemic so we can create change toward a safer health care system.

My golden retriever Gladys is a constant source of love and joy. I hope to be well enough again one day to race triathlons again. Or even shovel the snow off the sidewalk.