Technology as a Force for Good: Salesforce’s Paula Goldman

Me, Myself, and AI

Paula Goldman has been a passionate advocate for the responsible use of technology for her entire career. Since joining Salesforce as its first chief ethical and humane use officer, she’s helped the company design and build technology solutions for its customers, with a focus on ethics, fairness, and responsible use.

In this episode, Paula joins hosts Sam and Shervin to discuss her specific role leading the ethical development of technology solutions, as well as the role technology companies play in society at large. Read the episode transcript here.

Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger.

Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders.

Read more about our show and follow along with the series at https://sloanreview.mit.edu/ai.

Guest bio:

Paula Goldman is Salesforce’s first chief ethical and humane use officer. In her role, she leads Salesforce in creating a framework to build and deploy ethical technology that optimizes social benefit. Previously, Goldman served as vice president, global lead, for the Tech and Society Solutions Lab at Omidyar Network, a social impact investment firm established by eBay founder Pierre Omidyar. Goldman also served as the global lead for impact investing, where she created and led Omidyar Network’s global efforts to build the impact investing movement through its investment portfolio, industry partnerships, and thought leadership. Goldman earned a Ph.D. from Harvard University, a master’s degree in public affairs from Princeton, and a bachelor’s degree with highest honors from the University of California, Berkeley.

We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials.

We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.