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How Hitachi Vantara Built Custom Service Management Tools With Caspio
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محتوای ارائه شده توسط Paul Quirk, VP of Customer Success at Caspio, Paul Quirk, and VP of Customer Success at Caspio. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Paul Quirk, VP of Customer Success at Caspio, Paul Quirk, and VP of Customer Success at Caspio یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
In this episode of “Low Code/High Impact,” Glen Lomond, strategist for the global partner organization at Hitachi, Ltd., shares insights on developing "as a service" practices for partners worldwide. He highlights Hitachi’s focus on data management, hybrid cloud, IoT and AI, as well as their strategic shift towards mid-market solutions.
Glen discusses Hitachi's two-year journey as a Caspio customer, transitioning from Excel spreadsheets to web apps. He details the development of internal tools for the sales team's pre-sales process, partner management and service management. These tools feature a central location with role-based control and approval processes, including a rate card calculator, significantly enhancing efficiency and collaboration across Hitachi’s operations in 160 countries.
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