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Using Data-Driven, In-Person Discussions to Support Outreach Clients
Manage episode 403293223 series 3472453
محتوای ارائه شده توسط Mayo Clinic Laboratories. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Mayo Clinic Laboratories یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton. They discuss how an outreach program can work with its customers on process improvements by using periodic visits and data-driven discussions.
Specific topics of discussion include:
- Strategies for having effective customer performance update meetings.
- What service elements, operational tasks, and specimen processing functions should be reviewed in a customer performance update report.
- How to use client visits to help establish a collaborative partner relationship rather than a customer-vendor relationship.
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