The Golden Rules Of Customer Service Today

Learn about Customer Service

Everything I know about customer service I learned from working at McDonalds as a teenager. Hard to believe, but true! In this day of highly competitive cyber business, the companies that will succeed will be those that offer superior customer service. The value of a lifetime customer is immeasurable. So once you get a customer, how do you keep him? The answer is killer customer service! Here are some of the secrets that have made McDonalds the success it is today!

*Service with a Smile*

"Hi, Welcome to McDonalds! May I take your order?" Got a new prospect? Welcome him to your business.

Introduce yourself and tell about your services in e-mail. Let your customers get to know you. People are more likely to do business with someone they trust. You can't overstate the importance of building strong customer relationships.

Smile when you are talking on the phone. Customers will hear the difference in your voice. Be careful when you send e-mail. It's easy to be misunderstood. E-mail lacks the visual and audio cues of face-to-face communication. You must make an extra effort to ensure that your "tone" is cheerful and friendly.

Also with an e-mail, people expect a quick reply. A fast, friendly response will let your customers know that you are working hard to keep them happy!

*Suggestive Sell *

"Would you like an apple pie with that today?"

When a customer buys a service do you have something complementary that would add value? Business folks, who are pressed for time, will value the convenience of one-stop-shopping. Look at your line of products and think to yourself, What can I do to make this more useful to my customers?

Is there a helpful article I can send them?

Is there a service that would complement my business's other services?"

*Have the Menu in Plain Sight!*

"What all comes in the #3 value meal?" People like to know what to expect when they order from you. They want to know up front what things cost, how soon to expect it, etc. If a customer doesn't see this information on your website, he just might leave. You know how nerve-racking it is buying a car when you don't know what you are going to pay or if you are getting a good deal!

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