468: How to Be a Shift Lead

Keys To The Shop : Equipping Coffee Shop Leaders

The Shift Lead position is one of those roles that is very misunderstood. Often a title given to baristas for whom the boss wants to retain or established as a position to police a shift that has problems that run deeper than merely following to standards, a shift lead can feel confused, forgotten about and conflicted due to a lack intentionality in establishing this role in the cafe.

Today we are going to talk to owners and baristas alike. For owners, about how to determine is a lead role is needed, how to establish it well if it in fact is necessary, and what you need to follow through on ton resource and lead the lead well. For baristas, if you find yourself in this role, what are ways you can work well for the benefit of your barista peers, how can you make sure you get what you need from management, and what can this role do to help your career.

There are a lot of thoughts here about this misunderstood and often misapplied role and I hope some of this really lands for you and helps you thrive.

Links to related episodes:

• 420: Design Meaningful Roles in the Cafe
• 373 : The Owner’s Role: 5 Behaviors for Effectiveness
• Professionalize, Specialize, Expand—How to Build Your Reputation and Career, No Matter What Your Role
• 392 : Cafe Management and the Importance of Team w/ Justin Duenne of Quills Coffee
• 383 : How to Train a Manager
• Leaner Teams, Better Results
• SHIFT BREAK : Candid Advice for Baristas, Managers, and Owners
• Build it for the Business, not the Person

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