Interview with Q-Centrix CEO Milton Silva-Craig

HealthBiz with David E. Williams

Milton Silva-Craig studied international relations, then earned a law degree and an MBA. His bilingual skills were helpful in his early success within medical imaging at GE, and his journey took him through leadership roles at public and private companies before joining Q-Centrix.
In this episode, Milton shares his perspectives on the founding of Q-Centrix, its evolution, and the ways in which the company's call point and customer base have changed over the years. We also take a deep dive into the world of data automation tools such as NLP, machine learning and the potential of generative AI in healthcare.
We cover the importance of testing and validating new technology before deployment, the necessity of data privacy and cybersecurity, and the challenges and joys of leading an organization in the hospital market.
Milton describes how he kept the organization motivated during challenging times and capitalized on new opportunities during the pandemic.
As we wrap up, Milton recommends a fascinating read, 'From Strength to Strength' by Arthur Brooks.

Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.