From Ordinary to Extraordinary: Unleashing the Power of Employee Engagement in Customer Experience with Scott Gilbey

Experience Leadership - The Small Business Podcast

The Power of Employee Engagement: Revolutionizing Customer Experience with Scott Gilbey

A significant gap exists within organizations in how they perceive overall satisfaction. Customer experience (CX) metrics have dropped, employee experience (EX) metrics are inconsistent, and employee retention remains a persistent problem. And they are all tied together.

🛎 In this episode

Our host, Marc Haine sits down with renowned customer experience expert, Scott Gilbey, to delve into the pressing issue of the gap between the boardroom and the frontline when it comes to customer and employee experience.

----more---- About Your Host, Marc Haine

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Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

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