محتوای ارائه شده توسط Matt Sims. تمام محتوای پادکست شامل قسمتها، گرافیکها و توضیحات پادکست مستقیماً توسط Matt Sims یا شریک پلتفرم پادکست آنها آپلود و ارائه میشوند. اگر فکر میکنید شخصی بدون اجازه شما از اثر دارای حق نسخهبرداری شما استفاده میکند، میتوانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
Consider Molly Sims and her best friend Emese Gormley your new girlfriends on speed dial for all your pressing beauty and wellness needs. Is Botox a good idea? Should you try that new diet you saw on the Today Show? Molly and Emese have your back. With guests ranging from top health and beauty experts to their industry friends, you’ll get the scoop on the latest trends, which products and procedures to try, and which to run from-- and they just might be doing it all with a drink in hand. Prepare to be obsessed.
محتوای ارائه شده توسط Matt Sims. تمام محتوای پادکست شامل قسمتها، گرافیکها و توضیحات پادکست مستقیماً توسط Matt Sims یا شریک پلتفرم پادکست آنها آپلود و ارائه میشوند. اگر فکر میکنید شخصی بدون اجازه شما از اثر دارای حق نسخهبرداری شما استفاده میکند، میتوانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
The Ever-So-Lean Podcast is the destination for exploring how Leadership and Continuous Improvement foster High Performance. Come and join us as we share the real-life experiences of global industry leaders and front-line workers, diving deep into their journeys of triumph and adversity. Each episode offers genuine insights, practical wisdom, and valuable takeaways to support your path to excellence. Whether you’re striving for personal excellence or leading a team toward new heights, the Ever-So-Lean Podcast offers the fuel you need to transform your vision into reality. Discover us on all major podcast platforms or visit www.eversolean.com and take the first step toward becoming the leader you were meant to be.
محتوای ارائه شده توسط Matt Sims. تمام محتوای پادکست شامل قسمتها، گرافیکها و توضیحات پادکست مستقیماً توسط Matt Sims یا شریک پلتفرم پادکست آنها آپلود و ارائه میشوند. اگر فکر میکنید شخصی بدون اجازه شما از اثر دارای حق نسخهبرداری شما استفاده میکند، میتوانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
The Ever-So-Lean Podcast is the destination for exploring how Leadership and Continuous Improvement foster High Performance. Come and join us as we share the real-life experiences of global industry leaders and front-line workers, diving deep into their journeys of triumph and adversity. Each episode offers genuine insights, practical wisdom, and valuable takeaways to support your path to excellence. Whether you’re striving for personal excellence or leading a team toward new heights, the Ever-So-Lean Podcast offers the fuel you need to transform your vision into reality. Discover us on all major podcast platforms or visit www.eversolean.com and take the first step toward becoming the leader you were meant to be.
In this episode of the Ever-So-Lean podcast, we welcome Nigel Richardson, an accomplished adaptability coach, to explore the vital theme of adaptability in leadership and organisational change. Drawing on Nigel's extensive experience across various industries, we delve into his journey towards recognising the importance of adaptability and how it shapes effective leadership. The discussion begins with an exploration of the psychological aspects of change management, highlighting the crucial role of emotional intelligence. Nigel sheds light on innovative facilitation techniques, such as Lego Serious Play, which enhance engagement and creativity during the change process. He also shares a pivotal ‘oh shit’ moment from his own career—a transformative experience that reshaped his approach to leadership and managing change. Nigel offers a nuanced definition of adaptability, underscoring its growing relevance in today’s complex and ever-changing environment. He elaborates on the critical distinction between adaptation (conscious responses to change) and adaption (long-term survival in the market), providing clarity on their roles in personal and organisational resilience. The conversation also addresses the common barriers to change, such as resistance stemming from discomfort, misunderstanding, or personal insecurity. Nigel emphasises the significance of organisational adaptability and introduces the AQ AI framework, which identifies the essential components of adaptability: ability, character, and environment. Together, we examine the importance of fostering a supportive work environment and discuss how hope and personal belief empower individuals to navigate change effectively. exploring the intricacies of human performance, emphasising the need to understand individual motivations and the role of managers in cultivating adaptability within their teams. The episode also touches on the broader implications of adaptability, including sustainable business strategies and the importance of aligning purpose with organisational goals. Personal growth, mindfulness, and resilience emerge as recurring themes, offering valuable insights for leaders and organisations seeking to thrive in an unpredictable world. Join us for an inspiring conversation that delves deep into the intersection of adaptability, leadership, and organisational success. Key Takeaways: Adaptability is a cornerstone of effective leadership, particularly in today’s complex and unpredictable world. Leaders must respond adeptly to unforeseen challenges, fostering a culture that values experimentation, innovation, and resilience. Achieving this requires clear and direct communication to inspire change, alongside empathy for those navigating difficulties, and a profound understanding of emotional intelligence. Hope and self-belief are powerful drivers of adaptability, enabling individuals and organisations to approach change with confidence and determination. Organisations flourish when they consciously embrace adaptability, both in addressing immediate changes and ensuring long-term market resilience. This entails cultivating supportive environments that enhance employee engagement and leveraging tools such as Lego Serious Play to promote creativity and collaboration. Team dynamics and individual strengths play pivotal roles in building resilience, with the recognition that not all employees are motivated by traditional markers of success, such as career advancement. Resistance to change often arises from discomfort, misunderstanding, or personal insecurity. Leaders can overcome these barriers by fostering trust, encouraging accountability, and addressing concerns with sensitivity. The AQ framework—encompassing ability, character, and environment—provides a structured approach to strengthening adaptability, highlighting the importance of acquiring and integrating new skills and perspectives. While good management is essential, it is often underappreciated. Effective managers recognise and nurture individual strengths, providing space and time for employees to grow, learn, and contribute meaningfully. A clear sense of purpose—both personal and organisational—acts as a guiding principle for decision-making, fostering deeper, more productive conversations about adaptability and performance. Ultimately, adaptability is not simply about being better; it is about being different. Leaders and organisations that embrace this mindset can transform challenges into opportunities, building resilience and thriving in an ever-changing environment. 🔗Nigel Richardson LinkedIn - https://www.linkedin.com/in/nigelrich Adapt & Exceed - http://www.adaptandexceed.com Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!…
In this special episode of the Ever-So-Lean Podcast, the tables are turned as Matt Sims steps into the guest’s chair, with Burnout Queen Nicola McCrabbe at the helm. Nicola dives deep into Matt’s personal journey and his newly released book, The Emergence of an Unexpected Leader. The book chronicles Matt’s inspiring rise from a "disruptive" low-grade student who was written off by teachers to a respected leader on the global stage. Through candid reflections on his rollercoaster path to success, Matt shares his experiences overcoming personal anxiety, public breakdowns, and the pressures of leadership. Nicola’s insightful questions invite listeners to walk with Matt through both the victories and the hardships that shaped his approach to continuous improvement, resilience, and people-focused leadership. Matt introduces listeners to his Bridge of Inspirational Leadership framework, a guiding philosophy developed through 25 years of real-world learning and growth. Built on the pillars of Respect, Authenticity, Engagement, and Empowerment, this framework offers a practical roadmap for aspiring leaders seeking high performance and personal fulfilment. Listeners will find inspiration in Matt’s story of transforming adversity into strength and will gain valuable insights on authentic leadership and continuous improvement. Join us for this powerful episode as Matt shares the essential lessons behind his transformational journey—reminding us all that setbacks can be stepping stones to excellence. Key Takeaways: 1. Resilience Through Personal Struggles Matt’s journey of overcoming anxiety and self-doubt-built resilience and shaped his authentic leadership style. 2. Education and Self-Perception Recognising that traditional education methods didn’t suit his learning style helped Matt understand the importance of personalised approaches, foundational to the "Ever So Lean Rising Stars" programme. 3. Humility and Lessons from Early Roles Experiences in customer service roles, like working in a supermarket, taught Matt persistence, hard work, and people skills essential to his leadership journey. 4. Mental Health Advocacy His public breakdown and recovery drive his commitment to mental health awareness, illustrating vulnerability as a strength in leadership. 5. Transformative Influence of Mentorship and Support Encouragement from his support network and mentors fuelled his career advancement, underscoring the impact of supportive relationships on personal and professional growth. 6. Empathy-Driven Leadership Model Matt’s "Bridge of Inspirational Leadership" framework for high performance, emphasises Respect, Authenticity, Engagement, and Empowerment, highlighting the importance of people-centred leadership. 7. Encouraging Reflection and Continuous Growth Reflecting on his journey after Amazon enabled Matt to channel his experiences into writing, showcasing reflection as key to leadership development. 8. Normalising Vulnerability and Humour Matt’s openness in storytelling and willingness to laugh at himself make his leadership relatable and underscore the human side of leadership. 9. Empowering Future Generations Through initiatives like the Rising Stars program, Matt promotes growth-mindset principles, helping younger generations build resilience and adaptability. 10. Storytelling as a Leadership Tool Writing The Emergence of an Unexpected Leader allowed Matt to process his journey and connect with readers, demonstrating how personal storytelling can inspire others. 🔗 Useful Links Nicola McCrabbe's LinkedIn - https://www.linkedin.com/in/nicolamccrabbe/ Nicola's Book 'Burnout Be Gone' - https://amzn.to/3CbjvBz The Emergence of an Unexpected Leader - https://amzn.to/3XZm7JZ Audiobook UK - https://www.audible.co.uk/pd/B0DLLLXZBK/?source_code=AUKFrDlWS02231890H6-BK-ACX0-419072&ref=acx_bty_BK_ACX0_419072_rh_uk Audiobook USA - https://www.audible.com/pd/B0DLLMCW2H/?source_code=AUDFPWS0223189MWT-BK-ACX0-419072&ref=acx_bty_BK_ACX0_419072_rh_us Audiobook Canada - https://www.audible.ca/pd/B0DLLLM2TJ/?source_code=AMNORWS022318003G-BK-ACX0-419072&ref=acx_bty_BK_ACX0_419072_rh_ca Audiobook Australia - https://www.audible.com.au/pd/B0DLLMLKG1/?source_code=AUDORWS022318009C-BK-ACX0-419072&ref=acx_bty_BK_ACX0_419072_rh_au Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!…
In this episode of the Ever-So-Lean Podcast, we welcome the legendary Paul Akers, renowned author and founder and president of FastCap, for a deep dive into the world of Lean mastery. Known for his revolutionary "2 Second Lean" philosophy, Paul has inspired countless businesses and individuals worldwide to embrace continuous improvement. From starting FastCap in his garage to expanding it into a global powerhouse, Paul’s journey is nothing short of extraordinary. Together, we explore some of Lean’s most common pitfalls and mistakes Paul has come across when implementing Lean, and look a what some of the critical principles look like in reality, including the power of having a big vision, leading from the Gemba, and the transformative impact of small, daily improvements. We’ll also dig into Paul’s unconventional approach to hiring, the importance of growing people, and how Lean education is changing the lives of students globally. Whether you’re just starting your Lean journey or looking for advanced insights, this episode is packed with valuable lessons, actionable takeaways, and inspiring stories. Tune in to discover what it takes to create a lasting Lean culture—and why simplicity, humility, and gratitude are at the heart of success. Don’t miss this powerful conversation with one of Lean’s true masters, Paul Akers! Key Takeaways: Overcome Academic Challenges with Practical Solutions: Educational struggles don't dictate your potential for success. Focus on practical, real-world problem-solving to excel, as demonstrated by Paul and Matt. Define and Communicate a Bold Vision: Lean is more than cost-cutting—it's about creating transformative impact. Assess whether your vision is clear, ambitious, and well communicated to your team. Does everyone understand and align with it? Lead from the Gemba: Spend time where the work happens to truly engage with your team and drive continuous improvement. Reflect on how much time you and your leaders spend in the Gemba and its impact on your culture. Embrace Incremental Improvements: Apply the Kaizen principle by encouraging small, daily changes. This approach leads to significant long-term growth. Start by breaking down larger goals into manageable, incremental improvements. Re-evaluate Your Hiring Process: Consider unconventional methods like trial-based hiring to ensure new hires fit your Lean culture. Evaluate whether your current hiring process aligns with your organisational needs and culture. Focus on People Development: Prioritise growing thoughtful, collaborative individuals over just developing products. Foster a work environment where everyone is engaged in improvement and benefits from it. Simplify and Learn from Everyone: Keep your mission straightforward and inclusive. Recognise that valuable insights can come from anyone, regardless of their background, and simplify your approach to make Lean accessible. Leverage Lean’s Global Reach: Embrace Lean principles’ simplicity and adaptability to expand their impact. Explore how Lean can be applied beyond traditional settings to drive innovation and growth in diverse environments. Simplify Your Daily Life: Apply Lean principles to personal routines and well-being. Simplify your daily habits to enhance efficiency and effectiveness, both at work and in your personal life. Cultivate Gratitude and Humility: Acknowledge the role of external factors in your success and maintain humility. Use this perspective to stay grounded and appreciative, regardless of your achievements. Invest in Teaching Lean to Children: Recognise the benefits of introducing Lean principles to young people. Practical, hands-on learning can engage students who struggle with traditional methods, preparing them for future problem-solving roles. Explore resources like Ever-So-Lean Rising Stars at www.eversolean.com to get Lean concepts into the hands of the young people in your life. 🔗 Paul's Website - https://www.paulakers.net/ Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!…
In this enlightening episode, we have the pleasure of speaking with Jan Otterbach, a distinguished business change leader and Vice President - Head of Process Transformation, renowned for driving strategic change across both commercial and technology sectors. Jan’s commitment to fostering collaborative, cross-functional approaches has made a significant impact on the organisations he has worked with. Jan reflects on his remarkable career, discussing his role in transforming sales and commercial processes at Elavon Europe, mentoring teams to achieve transformative change, and establishing effective team structures and governance models. His approach, grounded in the principle of going to the Gemba, engaging directly with frontline workers and making problems visible, has been instrumental in identifying inefficiencies and fostering real-time problem-solving. In our conversation, we explore Jan’s insights on the importance of focusing on a manageable number of key initiatives, regularly assessing the value of meetings, and prioritising empathy and engagement in leadership. Jan also emphasises the benefits of blending various methodologies, such as Lean, Six Sigma, and Agile, to address an organisation’s specific challenges. Central to Jan’s philosophy is the belief that "respect for people is paramount." We delve into best practices for creating sustainable ways of working, uncover the concept of the "sexy 20%," and discuss what it means to move towards the "80%." This episode is a must-listen for leaders, change agents, and anyone interested in business transformation. Join us for a thought-provoking discussion filled with practical insights and real-world examples from Jan’s extensive experience in driving impactful change. Key Takeaways: Go to the Gemba and Make Problems Visible: Engage directly with frontline workers, observe their challenges, and involve them in identifying inefficiencies. This hands-on approach builds credibility and ensures real-time problem-solving by making issues visible through tools like post-it notes or virtual whiteboards. Regularly Assess Meeting Frequency and Necessity: Continuously evaluate the value of recurring meetings. If they aren't productive, consider spacing them out or cancelling them to avoid time wastage and maintain relevance. Focus on a Manageable Number of Key Initiatives: Avoid spreading resources too thin. Concentrate on a few impactful projects that align with organisational goals to achieve better collaboration and higher quality outcomes. Prioritise Empathy and Engagement in Leadership: Leaders should prioritise understanding the people involved in change processes. Directly engage with team members, listen to their frustrations, and involve them in the change process to foster ownership and commitment. Blend Methodologies to Suit Organisational Context: Don’t rigidly adhere to a single framework. Blend different methodologies (e.g., Lean, Six Sigma, Agile) to adopt best practices tailored to the unique challenges of the organisation. Respect for People Is Paramount: Above all, the greatest takeaway is that respect for people is the foundation of successful leadership and change management. 🔗 Jan's LinkedIn - https://www.linkedin.com/in/janotterbach/ Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!…
In this exciting episode of the Ever-So-Lean Podcast, we’re joined by the remarkable Donna O'Toole, founder of August Recognition and bestselling author of WIN! . Discover how celebrating success can transform your business as Donna shares her expertise on leveraging awards to boost morale, enhance credibility, and drive growth. 🔍 What to Expect: Strategic Insights: Learn how to effectively use awards as a tool for business development and employee engagement. Inspiration from the Top: Donna reveals the secrets behind her global success and her book WIN! , offering practical tips for impactful award entries. Industry Wisdom: Discover the importance of continual improvement and how awards can drive reflection and innovation. Don’t miss this chance to gain valuable insights from one of the world’s top customer experience influencers and elevate your approach to celebrating success! Tune in and be inspired to accelerate your journey to excellence. 🚀 Key Takeaways from Conversation with Donna: Celebrate Achievements: Boost morale and motivation by regularly acknowledging team successes. Value of Awards: Use awards as benchmarks for success and third-party validation to enhance credibility. Business Development: Leverage awards to aid recruitment, retention, and stakeholder credibility. Effective Entries: Tailor each application to the specific award with clear evidence. Evolving Industry: Utilise the increasing credibility of awards for growth and benchmarking. Self-Promotion: Frame applications to highlight team achievements to overcome self-promotion challenges. Gender Imbalance: Encourage more women to apply for awards to address nomination disparities. Strategic Planning: Align awards with business goals and strengths. Continual Improvement: Use the awards process to drive reflection, improvements, and innovation. Expert Assistance: Seek professional help for compelling award entries and utilise resources like Donna’s book Win . Visibility: Recognise behind-the-scenes work to enhance visibility and boost morale. 🔗 Links to Donna's resources: LinkedIn - https://www.linkedin.com/in/donnaotoole/ August Recognition - https://www.augustawards.com/awards-discovery-call/ Awards List - What Awards are Perfect For You? - https://www.augustawards.com/awards-generator-quiz/ WIN! - https://amzn.to/3Al6Kn1 To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x Find out more about the Ever-So-Lean Podcast at www.eversolean.com Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!…
This is Ever-So-Lean Extra, where we serve up an extra dose of excellence! In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business. We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all! In this episode, Matt shines a spotlight on the Excellence in Lean Six Sigma award category. Exploring what makes this category so significant and hear from key figures who have been part of its journey. We sit down with Pepper Clayton-Fisher from the British Heart Foundation. With a rich history of excellence, the British Heart Foundation won the award in 2022, and Pepper transitioned from a winner to awards judge in 2023. There is much to learn from Pepper’s experiences, as she offers her inside view from both sides of the table. We'll welcome back Martin Brenig-Jones from Catalyst Consulting Ltd, long-time sponsors of the Excellence in Lean Six Sigma category. Martin will share insights into the trends he’s observed and explain why the UK Excellence Awards and Catalyst Consulting are closely aligned. We also get to meet our 2023 winner, Helios Towers, with Allan Fairbairn joining us to discuss their award-winning work and the impactful initiatives Helios Towers is implementing across the globe. To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk . And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com .…
This is Ever-So-Lean Extra, where we serve up an extra dose of excellence! In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business. We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all! In this special episode, we delve into the UK Excellence Awards' category of Excellence in Environmental Sustainability. This category aims to reward those committed to the future of our world by considering natural resources, as well as social and economic reserves. If you’ve made changes to your people, processes, systems, or products to create a culture of sustainability by involving and engaging everyone, this is the award for you! I am thrilled to introduce Bryony Roberts from Pragmatic Consultancy, one of the judges for the Environmental and Sustainability category. Pragmatic Consultancy, also the sponsor of this award in 2023, will continue their sponsorship in 2025, which is fantastic news! Bryony will take us behind the scenes to reveal what the judging panel looks for in excellence in sustainability. Additionally, we'll hear from Tim Sismey and Paul Roach from National Express, finalists in 2023, who will share their inspiring journey. Last but not least, we'll meet our 2023 winners, Vanesa Kelly from HVS. Vanesa will give us an inside look at their winning entry and share insights on what makes a successful submission. Introduced in 2023 as 'Excellence in Environmental Sustainability', this award has now evolved to 'Excellence in Sustainability' for 2025, broadening its scope to recognize even more outstanding efforts. To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk . And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com .…
This is Ever-So-Lean Extra, where we serve up an extra dose of excellence! In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business. We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all! In this special episode, we delve into the UK Excellence Awards' category of Excellence in Innovation. We'll hear from visionary organizations that challenge norms and pioneer ground-breaking solutions. Smiths, the esteemed sponsors of this category, will discuss with us the true essence of innovation, as we're joined by Sarah-Jane Bacchus and Tony Tielen, Director of the Smith Excellence System, who was also on the judging panel at the 2023 awards, to tell us all about heir story. We'll also feature Martin Snewin from Currys, the 2023 award recipients, who will discuss their journey, the significance of the accolade, and how innovation drives their excellence. To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk . And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com .…
Join us in this inspiring episode of the Ever-So-Lean Podcast as we welcome Carl Appleton, Co-Founder of Shape Associates and a true advocate for technology-driven efficiency. Carl's remarkable journey from the Royal Navy to the Hampshire Fire Service and eventually to the Ports of Jersey as a Process Improvement Manager is a testament to the power of adaptability and seizing new opportunities. In this episode, Carl shares his invaluable insights on embracing continuous improvement, leveraging Microsoft 365 for maximum efficiency, and overcoming cultural and organisational challenges. Discover how questioning processes and applying common sense can lead to successful process improvements and hear real-world examples of leaders empowering their teams to challenge the status quo. We'll take a light touch on the generational differences in technology adoption and how demonstrating the benefits of digital solutions can bridge the gap between younger and older employees. Carl's firefighting background brings a unique perspective on prioritisation and maintaining focus, ensuring that every improvement effort is both effective and timely. Fostering a collaborative and supportive culture is key to successful process improvement, and Carl emphasises the importance of creating a psychologically safe environment where innovation can thrive. Learn how continuous learning, seeking mentorship, and staying curious are vital for personal and professional growth in the realm of continuous improvement. One of the highlights of this episode is Carl's emphasis on engagement and buy-in from leadership. Hear how senior leaders at the Port of Dover set the tone for continuous improvement events and the powerful message it sends to their teams. Finally, Carl's dedication to simplifying complex concepts makes continuous improvement accessible to everyone. By using plain language and relatable examples, he ensures that participants can grasp and apply what they learn effectively, making sustained change a reality. Don't miss this enlightening and inspiring conversation with Carl Appleton. Tune in to gain practical advice, actionable insights, and the motivation to embrace continuous improvement in your own career and organisation. Key Takeaways from Conversation with Carl Appleton Adaptability in Career Transitions: Carl's transition from the Navy to the Fire Service and eventually to the Ports of Jersey demonstrates the importance of adaptability and seizing new opportunities for continuous growth. Carl's journey started with a Yellow Belt training course and rapidly progressed to a process improvement manager role, highlighting the value that embracing continuous improvement methodologies can have for career advancement. Questioning Processes and Applying Common Sense: Success in process improvement often stems from a natural inclination to question existing processes and apply common sense to find better solutions. Question everything and keep it simple are key message I picked up from Carl. Overcoming Cultural and Organizational Challenges: Addressing resistance within hierarchical structures requires fostering a culture of trust, reducing unnecessary checks, and empowering employees to embrace change. Carl gave some great examples where leaders have empowered their teams to embrace continuous improvement, giving them the key the city, the power to challenge every process in the search for waste. This empowerment is a great motivator, and really is a key necessity if you want to get the most out of continuous improvement methods. Leveraging Microsoft 365 for Efficiency: Utilising tools like Microsoft Lists, Power BI, and Power Apps can streamline processes, reduce paperwork, and enhance overall productivity, maximising the ROI of existing software. But before you invest in these platforms and systems, look at what you have already, are you maximising its potential? Is there any juice left to squeeze? Adapting to Generational Differences: Understanding and addressing generational differences in technology adoption was another area that we touched on. Carl explained that he does find a clear divide in a willingness to adopt digital methods between generational types. Demonstrating the benefits and ease of digital solutions can help bridge the gap between younger and older employees. One size doesn’t fit all, something to consider when preparing you communication approach to change. Prioritization and Perspective: Drawing from his firefighting background, Carl emphasises the importance of prioritising tasks and maintaining perspective. Not every decision is critical, and a pragmatic approach leads to effective improvements. Fostering Collaboration and Supportive Culture: A supportive culture where team members assist each other fosters a more productive and positive work environment. Encouraging collaboration over finger-pointing is key to successful process improvement. It’s all about creating a positive, psychologically safe environment, where innovation thrives and scientific thinking is used to try things, with no blame if it doesn’t work out. It’s all about learning. Continuous Learning and Adaptation: Embracing change, seeking mentorship, and staying curious are vital for personal and professional growth in continuous improvement. Having frontline operational experience is invaluable for process improvement managers or change leaders, providing essential credibility, empathy, and understanding. Engagement and Buy-In from Leadership: Strong engagement and visible support from senior leadership is so important for the success of process improvement initiatives. Carl’s example for how the Senior Leadership at the Port of Dover open and close the continuous improvement events is just brilliant. The message this sends to the team just cannot be underestimated. Simplifying Complex Concepts: Making methodologies understandable is crucial. Using plain language and relatable examples ensures that participants can grasp and apply what they learn effectively. It’s all about knowing your audience, adapting your delivery methods, and making it meaningful. If you don’t tick these boxes, sustaining any change will be a challenge. 🔗 Links to Carl's resources: LinkedIn - https://www.linkedin.com/in/carl-appleton-5b6161113/ Shape Associates - https://www.shapeassociates.com/ To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x Find out more about the Ever-So-Lean Podcast at www.eversolean.com Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!…
This is Ever-So-Lean Extra, where we serve up an extra dose of excellence! In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business. We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all! Customer experience is crucial for building loyalty and driving the success of any business or service. But what does it take to achieve true excellence in customer experience? In this episode, we dive into the Excellence in Customer Experience award category at the UK Excellence Awards, celebrating organisations that prioritise their customers at every touchpoint. Join us as we hear from the 2023 winners, reigning champions Octopus Energy, and finalists Arthur Ellis. Gain exclusive insights from Mike Vernon of Arval, a judging panel member, to uncover what the judges look for in a winning entry. Plus, don’t miss our conversation with Laura McLaren, Head of Continuous Improvement at Tesco, a brand synonymous with customer-first thinking and proud sponsor of this award category. Tune in for a deep dive into the world of customer excellence! To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk . And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com .…
This is Ever-So-Lean Extra, where we serve up an extra dose of excellence! In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business. We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all! In this episode, we dive into the heart of "Excellence in Continuous Improvement Culture" with insights from two of the judging panel, Carla Thomas and Martin Brenig-Jones. They reveal the tough decision to award two outstanding winners, CooperVision and Smiths, each embodying excellence in CI Culture in their own unique approaches. Hear from these inspiring organisations and their journey to success, alongside insights from award sponsor, PMI, into what it is that attracts them to sponsor this prestigious accolade. To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk . And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com .…
Step into the realm of leadership mastery as we meet Katie Anderson, an international recognised author, leadership consultant, coach and professional speaker. Join us as we delve deep into purpose-driven leadership, continuous improvement, and it's importance in organisational culture. We uncover transformative insights from Katie's bestselling book, "Learning to Lead, Leading to Learn," hailed with international acclaim, including the prestigious Shingo Publication Award! In this episode, Katie shares her profound experiences living across seven countries and collaborating closely with Toyota leader Mr Yoshino, offering a global perspective that enriches our understanding of leadership excellence. From aligning actions with inner purpose to embracing failure as a catalyst for growth, Katie unveils her secrets to fostering cultures of learning that accelerate individual and organisational impact. Explore the evolution of purpose-driven leadership and discover the pivotal role of reflection and continuous learning in personal and professional development. Gain insights into creating psychological safety and fostering a culture of continuous improvement, essential for driving innovation in today's dynamic landscape. This is an enlightening conversation not to be missed, as Katie takes us on a journey inside her remarkable career, offering precious insights into purpose-driven leadership, continuous improvement, and the transformative power of reflection and growth. Key Takeaways: Intention and Purpose-Driven Leadership: Katie emphasised the importance of aligning actions with inner purpose and values. Her approach to leadership involves helping individuals and organisations identify their purpose and develop habits that align with it. Learning and Continuous Improvement: Katie's journey, particularly her collaboration with Mr. Yoshino in Japan, highlights the value of continuous learning and improvement. Learning from others and reflecting on personal experiences are key drivers of growth. Serendipity and Seizing Opportunities: The conversation underscored the role of serendipity in life's journey, such as Katie's opportunity to collaborate with Mr. Yoshino. Recognising and seizing opportunities can lead to significant personal and professional growth. Purpose Evolution: Katie likened the evolution of purpose to the interweaving of threads on a loom, where core elements remain constant while new aspects are discovered over time. This evolution shapes leadership and personal development journeys. We discussed the evolution of leadership, from learning to lead to leading to learn. Katie's transition reflects a shift towards helping others learn and grow, highlighting the value that comes from mentorship and knowledge-sharing. Reflection and Learning: Reflection emerged as a crucial aspect of learning and leadership development. Katie shared how reflection led to transformative shifts in her leadership style, emphasising the importance of deep introspection. Habitual Behaviours: Seeking feedback, even when hard to hear is so important in our own development. Katie told a great story of how she obtained feedback and challenged herself in terms of interrupting habitual behaviours, such as filling silence. Strategies like counting to ten serve as reminders to pause, allowing space for reflection and dialogue. Cultural Influence: Katie highlighted the Japanese concept of hansai (reflection) and its impact on leadership practices. The contrast between Eastern and Western approaches underscores the importance of cultural awareness in leadership. Embracing Failure: Katie shared stories from her book that Mr Yoshino told from his time at Toyota, highlighting the importance of embracing failure as a learning opportunity. Toyota's response reflects a culture of psychological safety, where failures are viewed as opportunities for improvement. Creating Psychological Safety: Toyota's approach to failure demonstrates the importance of creating a culture of psychological safety, where employees feel comfortable admitting mistakes and contributing ideas without fear of retribution. Continuous Improvement: The conversation underscored the value of continuous improvement in fostering innovation and problem-solving. Leaders play a crucial role in creating and sustaining a culture that encourages learning and growth. 🔗 Links to Katie's resources: LinkedIn - https://www.linkedin.com/in/kbjanderson/ KbjAnderson.com - https://kbjanderson.com/ Learning to LEAD, Leading to LEARN - https://amzn.to/3SCwQbd To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x Find out more about the Ever-So-Lean Podcast at www.eversolean.com Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!…
This is Ever-So-Lean Extra, where we serve up an extra dose of excellence! In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business. We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all! The UK Excellence Awards celebrate organisations achieving significant operational transformations, benefiting customers and employees alike. Entries, ranging from cultural shifts to process improvements, compete for the prestigious Transformation Excellence Award. In this episode, we hear from 2023 laureates Jade Wilcox of Wilcox Limousines (winners) and Laura McLaren of Tesco (finalists), both sharing their transformation journeys. Additionally, we discuss the symbiotic relationship between the award and Strathclyde Business School, with Katie Ballantyne providing insights as both a school representative and a judge in this category. To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk . And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com .…
This is Ever-So-Lean Extra, where we serve up an extra dose of excellence! In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business. We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all! In this episode, Matt sits down with forvis mazars Partner, Alan Frost, to explore the profound connection between forvis mazars and the UK Excellence Awards. Uncover the driving forces behind forvis mazars' steadfast commitment to recognising and celebrating excellence in business. Gain invaluable insights into the synergies between forvis mazars' values and the ethos of the UK Excellence Awards, and discover the transformative impact of this partnership on the business landscape. To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk . And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com .…
Tune that dial for an inspiration fuelled journey through the epic saga of Fix Radio, a modern-day David battling the industry Goliaths in the realm of UK radio. Led by visionary Founder Louis Timpany and industry veteran, Director Paul Chantler. Fix Radio's rise from humble beginnings to national acclaim is a gripping tale of passion, perseverance and the power of innovation. Join Paul and Matt as they peel back the layers of this captivating narrative, uncovering the secrets behind Fix Radio's meteoric ascent and the daring manoeuvres that propelled it to the forefront of the radio industry. What were the challenges? Where did the idea of a UK trades focused radio station come from? And what about the presenters, are they really builders? Prepare to be swept away by tales of triumph, resilience and the unwavering pursuit of excellence as we explore the remarkable journey of Fix Radio, a true underdog story for the ages. Key Takeaways: Station founder and visionary Louis Timpany’s recognition of a niche market opportunity for a radio station targeting builders highlights the importance of market research and identifying underserved or untapped niche markets. It was an opportunity that he spotted through everyday life. This identification inspired think big behaviours that led to realisation. Being brave and taking the opportunity to put his vision in front of Paul at the first opportunity was a calculated risk, but offering a big reward. Paul's extensive network and connections within the radio industry played a crucial role in facilitating the launch of FIX Radio. Leveraging existing relationships can open doors, provide valuable insights, and accelerate the process of building partnerships and securing funding. This really does demonstrate the importance of investing time and effort in networking, building relationship and earning trust. Launching a new venture, especially in a competitive industry like radio, requires persistence and resilience. Despite facing challenges and setbacks, Paul and Louis remained committed to their vision and persevered through the obstacles they encountered. Having that drive for excellence is a trait that can be seen in all successful people. Anything is possible if you put your mind to it and work hard. Paul emphasised the importance of authenticity in connecting with the target audience or customers. By recognising the need to resonate with builders, they demonstrated agility by shifting towards hiring authentic voices from the construction industry, contributing to the station's success. This underscores the significance of adapting strategies based on feedback and market dynamics. While Paul initially had a more modest vision for FIX Radio, Louis had a grander vision for the station's potential. Having ambitious goals and a clear vision can drive innovation, expansion, and long-term growth. The meeting of these two minds and complimentary skillsets are what really brought this vision to life. This showcases perfectly the value of diversity, perspective and a common desire for success. Paul and Louis recognised the authenticity and expertise of raw talents like builders Brad and Sam, despite their lack of radio and industry experience. They saw their strengths, capitalising on their humour and knowledge of the building trade. Then, they provided them with production support and training to bridge the gaps required to make them more radio-friendly. This exemplifies effective leadership—recognising potential, nurturing talent and empowering individuals to grow and excel in their roles. Just brilliant! Funding a new venture can be a real headache! Getting sponsorships and advertisers onboard requires effort, persistence, relationship-building and salesmanship. Paul acknowledges the role of Louis, and sales team in securing sponsorships by building relationships with advertisers over time. Building trust and mutual partnerships. The team built a trusted brand that appealed to advertisers. They offered a targeted advertising solution, demonstrating the value of reaching a specific audience without wastage. 🔗 Links to Paul's resources: FIX Radio - https://www.fixradio.co.uk/ Paul's Website - https://paulchantler.com/ Essential Media Law - https://amzn.to/3Ty1O4h Sadly Paul passed away on 31.03.2024, just weeks after appearing on the show following a short battle with illness. I will forever be grateful to Paul for giving me his time, his kind words, his wisdom and the inspiring stories that he shared with us. He was a true legend and loved by many in the radio industry. Thank you Paul, you will be missed! To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x Find out more about the Ever-So-Lean Podcast at www.eversolean.com Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!…
به Player FM خوش آمدید!
Player FM در سراسر وب را برای یافتن پادکست های با کیفیت اسکن می کند تا همین الان لذت ببرید. این بهترین برنامه ی پادکست است که در اندروید، آیفون و وب کار می کند. ثبت نام کنید تا اشتراک های شما در بین دستگاه های مختلف همگام سازی شود.
به بهترین برنامه ی پادکست جهان ملحق شوید تا نمایش های مورد علاقه ی خود را در برنامه های اندروید و iOS آنلاین مدیریت کنید و آفلاین پخش کنید. خیلی راحت و کاملا رایگان!