Stepping Back and Stepping Up with Jenn Southan

Epochal Growth | Empowering Leaders to Create Transformative Change

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When you think of your career journey, does it look anything like you thought it would 5, 10, even 20 years ago?
Get ready to be inspired by the remarkable journey of Jenn Southan, Senior Director of Customer Support at Olo, in her podcast debut. Jenn takes us through her transformative five-year tenure at Olo, marked by navigating the tumultuous waters of a global pandemic, the excitement of a company going public, and the complexities of multiple acquisitions. Discover how she transitioned from outsourced support to leading an internal team, all while offering invaluable advice on setting non-negotiables, establishing boundaries, overcoming imposter syndrome, and embracing career pivots.
Jenn's story is a testament to resilience and reinvention, as she shares her experiences of taking significant time off to raise her children and then re-entering the workforce with TeamSnap. From growing the support team at TeamSnap to facing unexpected layoffs and rebounding with a role at Olo, Jenn's journey is filled with lessons on respecting new roles, drawing motivation from colleagues, and rebuilding passion in the face of adversity. Her narrative emphasizes the importance of a balanced approach to career growth and the power of glowing recommendations from peers to reignite one's professional drive.
But the inspiration doesn't stop there. We explore how Olo's intentional hiring practices and support for internal mobility foster a thriving and adaptable workplace culture. Learn how encouraging shadowing, cross-departmental projects, and career coaching can reduce imposter syndrome and boost employee satisfaction. Jenn's story highlights the significance of confident female leadership and the societal challenges women face, all while embracing the "Ownership Era" of her career. As we wrap up, we leave you with a call to action to take bold steps in your own career journey, ensuring you're always moving toward personal and professional greatness.
Don't miss this transformative conversation with Jenn Southan—it's bound to leave you motivated and ready to make great things happen.

“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama

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1. A Journey to Epical Growth (00:00:00)

2. Career Trajectory and Leadership Development (00:07:24)

3. Empowering Career Growth at Olo (00:25:38)

4. Navigating Career Paths With Empowerment (00:33:02)

5. Embracing Leadership Growth and Ownership (00:46:20)

6. Global Career Development Opportunities (00:55:45)