Delivering high-quality aftermarket services

Digital Transformation by Siemens Digital Industries

In this episode of our Digital Transformation Podcast, we begin our series of conversations covering the topic of service lifecycle analytics. In today’s episode, we’re joined by Nanda Chitrala, Senior Director of Industries and Product Solutions at Salesforce. In our conversation, we’ll explore how to perform high-quality aftermarket services. From quick fixes to machine maintenance and upgrades, your service technicians will need accurate records and clear training materials to service any machine accurately the first-time over. Nanda is here to weigh-in on how aftermarket services can integrate with Salesforce to provide further value.

You will learn:

· How the fusion of PLM and CRM revolutionizes service strategies in the industrial machinery industry

· The significance of the Siemens and Salesforce partnership in enhancing customer experience and addressing pressing industry challenges

· How the integration of AI, data, PLM and CRM empowers machine builders to optimize service delivery, improve efficiency and foster sustainability.

Connect with Nanda on LinkedIn