The one with yellow iron CX - Lynn Daniel CEO The Daniel Group E184

CX Passport

🎤🎞️B2B is just different y’all. It’s not what you think “The one with yellow iron CX” with Lynn Daniel CEO at episode sponsor The Daniel Group in CX Passport Episode 184🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

2:06 Improving Dealer Network Experience with Customer Feedback

4:55 The Role of Phone Surveys in Customer Experience

8:00 Scalability and Digital Solutions

9:35 Factors That Engage and Disengage Customers

12:30 The Importance of Referral Activity

15:00 Beyond Scores: Insights and Actions

17:35 The Human Element in B2B Customer Experience

19:35 1st Class Lounge

24:35 The Importance of Referral Activity in B2B Marketing

27:00 Going Beyond Scores to Gain Customer Insights and Drive Action

29:00 The Enduring Need for Human Interaction in B2B Customer Experience

33:33 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Thank you to The Daniel Group for your sponsorship of this episode.

Episode resources:

Lynn email: [e-mail]

The Daniel Group: https://thedanielgroup.com/

Listeners, read the EX4CX blog post on the philosophy for CX Passport sponsorship

https://www.ex4cx.com/blog