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The one with LEGO Serious Play - Sirte Pihlaja, CEO & LEGO Serious Play Facilitator E162
Manage episode 411457072 series 3007501
محتوای ارائه شده توسط Rick Denton. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Rick Denton یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
🎤🎞️Recover your creativity! “The one with LEGO Serious Play” with Sirte Pihlaja, CEO and LEGO Serious Play Facilitator in CX Passport Episode 162🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
2:47 Journalism as a path to customer experience
5:48 The importance of creativity as adults
10:09 All about LEGO Serious Play
15:39 1st Class Lounge
23:21 Implementing AI in Customer Experience
29:03 State of CX in Finland
31:36 Contact info and closing
If you like CX Passport, I have 3 quick requests:
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I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Sirte LinkedIn: https://www.linkedin.com/in/sirte/
Sirte Website (Finnish): https://www.shirute.com/
Sirte Website (English): https://www.shirute.fi/en
CX 5 Book: https://www.shirute.com/cx5-book/
CX Play: https://www.cxplay.fi
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