The Gifts of the Pandemic | Stronger Through Learning

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Here's a question for you, if you could, would you go back to the way it was before COVID-19? Let's imagine you could flip a switch that would re-instate your life and your business to how it was in November of 2019? Before you decide, let's also assume you didn't lose your business, you experienced no family member's death, and remained in relatively good health.

Given those parameters, would you flip the switch? For me, the answer is a resounding NO!

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