Break the Glass – Set Expectations

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Thanks for joining me for the third installment in my series titled Break the Glass, where we’re looking at ways to take constructive action in these unprecedented times.

This week we’ll explore the importance of setting expectations for team members and customers alike. We’ll also link expectation setting to the third of the four key behaviors covered in this series – namely letting people know if and when you are open.

No matter what the status of your business – now is not the time to go radio silent.