Break the Glass – Be Surprisingly Kind

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

This is the 4th installment in my series Break the Glass, where we are looking at what you can do to maintain a positive human experience in a time of great business disruption.

Our focus today is on being surprisingly kind.

Prior to COVID-19’s disruption across much of the world, my team and I launched something we call the Surprisingly Kind movement. We are collecting and sharing stories of surprising kindness.