

حمایت شده
After-call work is the work that call center employees must perform after each call, which ballparks at 2.5 minutes per call. Imagine how much the entire process would improve if we could reduce that by just 30 or 40% with more automation!
In this episode, host Randy Ksar interviewed Vijai Shankar, Vice President Product Marketing & GTM at Uniphore, about the role of automation in after-call work.
What we talked about:
Check out this resource we mentioned during the podcast:
Uniphore’s Buyer’s Guide: Choosing the Right Solution for Automating After-Call Work
Keep connected with Conversations that Matter at Apple Podcasts, Spotify, or our website.
71 قسمت
After-call work is the work that call center employees must perform after each call, which ballparks at 2.5 minutes per call. Imagine how much the entire process would improve if we could reduce that by just 30 or 40% with more automation!
In this episode, host Randy Ksar interviewed Vijai Shankar, Vice President Product Marketing & GTM at Uniphore, about the role of automation in after-call work.
What we talked about:
Check out this resource we mentioned during the podcast:
Uniphore’s Buyer’s Guide: Choosing the Right Solution for Automating After-Call Work
Keep connected with Conversations that Matter at Apple Podcasts, Spotify, or our website.
71 قسمت
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