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محتوای ارائه شده توسط Uniphore. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Uniphore یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
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2022 Best Of - Conversations That Matter - Episode #47

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Manage episode 350928268 series 3369722
محتوای ارائه شده توسط Uniphore. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Uniphore یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

Over the past year we have had so many amazing guests on Conversations That Matter. We learned so much from all the wonderful conversations with everyone we spoke to. Join us for a trip down memory lane as we round out the year and highlight moments from our most popular episodes.

A huge thank you to all of the guests below for taking part in our show! We couldn’t have done it without you!

Neal Sample - Member Board Of Directors at Wellfield Technologies, Inc.

Orrin Webb - Founder of Enmocean

Scott Baker - Senior Analyst at Opus Research

Katie King - CEO of AI in Business

Evren Aker - Director of Partnerships, ME, Turkey, Africa, France at Genesys

Takeaways:

  • AI in healthcare is not a silver bullet, however, one valuable usage is finding determinants to health care adherence.
  • Uncertainty in sales creates discomfort. Reps need to be equipped with the right emotional intelligence skills to let them tackle unexpected issues.
  • AI will not magically make your life better. It will never be smarter than your smartest people or know your customers better than you do.
  • Many people talk about CX in isolation, in reality CX is integral to your organization. At the end of the day, most businesses' purpose is to satisfy their customers' needs profitably.
  • CX goes beyond someone picking up the phone to answer your concerns. Good CX focuses deep on the conversation, the background, and the issues the customer went through.

Links:

Neal Sample

Orrin Webb

Scott Baker

Katie King

Evren Aker

Ways to Tune In:

  continue reading

71 قسمت

Artwork
iconاشتراک گذاری
 
Manage episode 350928268 series 3369722
محتوای ارائه شده توسط Uniphore. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Uniphore یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

Over the past year we have had so many amazing guests on Conversations That Matter. We learned so much from all the wonderful conversations with everyone we spoke to. Join us for a trip down memory lane as we round out the year and highlight moments from our most popular episodes.

A huge thank you to all of the guests below for taking part in our show! We couldn’t have done it without you!

Neal Sample - Member Board Of Directors at Wellfield Technologies, Inc.

Orrin Webb - Founder of Enmocean

Scott Baker - Senior Analyst at Opus Research

Katie King - CEO of AI in Business

Evren Aker - Director of Partnerships, ME, Turkey, Africa, France at Genesys

Takeaways:

  • AI in healthcare is not a silver bullet, however, one valuable usage is finding determinants to health care adherence.
  • Uncertainty in sales creates discomfort. Reps need to be equipped with the right emotional intelligence skills to let them tackle unexpected issues.
  • AI will not magically make your life better. It will never be smarter than your smartest people or know your customers better than you do.
  • Many people talk about CX in isolation, in reality CX is integral to your organization. At the end of the day, most businesses' purpose is to satisfy their customers' needs profitably.
  • CX goes beyond someone picking up the phone to answer your concerns. Good CX focuses deep on the conversation, the background, and the issues the customer went through.

Links:

Neal Sample

Orrin Webb

Scott Baker

Katie King

Evren Aker

Ways to Tune In:

  continue reading

71 قسمت

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