Creating A Brand With People, Purpose, Performance And Product At Its Core Consumer Focus With Martin Newman podcast

Consumer Focus with Martin Newman

Consumer Focus with Martin Newman podcast artwork

Business Martin Newman

Player FM - Internet Radio Done Right

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محتوای ارائه شده توسط Martin Newman. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Martin Newman یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

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Carol Costello Presents: The God Hook

Carol Costello Presents: The God Hook podcast artwork

Carol Costello Presents: The God Hook podcast artwork

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1 | The False Prophet 35:56

11 روز پیش35:56

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35:56

In this premiere episode of "The God Hook," host Carol Costello introduces the chilling story of Richard Beasley, infamously known as the Ohio Craigslist Killer. In previously unreleased jailhouse recordings, Beasley portrays himself as a devout Christian, concealing his manipulative and predatory behavior. As the story unfolds, it becomes clear that Beasley's deceitfulness extends beyond the victims he buried in shallow graves. Listen to the preview of a bonus conversation between Carol and Emily available after the episode. Additional info at carolcostellopresents.com . Do you have questions about this series? Submit them for future Q&A episodes . Subscribe to our YouTube channel to see additional videos, photos, and conversations. For early and ad-free episodes and exclusive bonus content, subscribe to the podcast via Supporting Cast or Apple Podcasts. EPISODE CREDITS Host - Carol Costello Co-Host - Emily Pelphrey Producer - Chris Aiola Sound Design & Mixing - Lochlainn Harte Mixing Supervisor - Sean Rule-Hoffman Production Director - Brigid Coyne Executive Producer - Gerardo Orlando Original Music - Timothy Law Snyder SPECIAL THANKS Kevin Huffman Zoe Louisa Lewis GUESTS Doug Oplinger - Former Managing Editor of the Akron Beacon Journal Volkan Topalli - Professor of Criminal Justice and Criminology Amir Hussain - Professor of Theological Studies Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://evergreenpodcasts.supportingcast.fm…

Consumer Focus with Martin Newman « »
Creating a brand with people, purpose, performance and product at its core

۴ years پیش 40:28

اشتراک گذاری

MP3•خانه قسمت

محتوای ارائه شده توسط Martin Newman. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Martin Newman یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

Today, Martin is joined by Simon Mottram, founder of Rapha and a true cycling fan.

… continue reading

40 قسمت

#Business #Martin Newman

Consumer Focus with Martin Newman

Consumer Focus with Martin Newman podcast artwork

Creating a brand with people, purpose, performance and product at its core

Consumer Focus with Martin Newman

published ۴ years پیش

اشتراک گذاری

MP3•خانه قسمت

محتوای ارائه شده توسط Martin Newman. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Martin Newman یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

Today, Martin is joined by Simon Mottram, founder of Rapha and a true cycling fan.

… continue reading

40 قسمت

#Business #Martin Newman

همه قسمت ها

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Consumer Focus with Martin Newman

Consumer Focus with Martin Newman podcast artwork

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10 New ROI’s: Guarantee sustainable commercial success 33:58

۲ years پیش33:58

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33:58

Martin shares his 10 new ROIs that consider what truly matters to consumers and how businesses can proactively build lifetime value based on this framework. My Ten New ROIs are: 1. Return on Inspiration – Setting our colleagues up for success 2. Return on Integrity – Building trust with our customers 3. Return on Inclusion – Creating a business that better reflects our customers 4. Return on Image – Demonstrating true social responsibility 5. Return on Intervention – Promptly resolving issues for customers 6. Return on Interaction – Being present where our customers want us to be 7. Return on Improvements – Shifting from mere transactions to becoming a service provider 8. Return on Involvement – Increasing customer loyalty through personalised messaging and engagement 9. Return on Insight – Leveraging actionable insights to improve performance rather than just reporting data 10. Return on Innovation – Continuously advancing and improving our offerings at pace These ten new ROIs focus on prioritising factors that drive customer satisfaction and loyalty, enabling businesses to evolve and thrive in today's dynamic market environment.…

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Consumer Focus with Martin Newman

Consumer Focus with Martin Newman podcast artwork

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The Rise of Marketplaces: How They're Changing the Way Consumers Shop 38:01

۲ years پیش38:01

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38:01

Martin is joined by his usual panel guests to discuss their current views and life experiences with the ongoing economic squeeze. The main focus of this episode is the rise of marketplaces such as Amazon and eBay and the impact they are having on how consumers purchase goods.

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Consumer Focus with Martin Newman

Consumer Focus with Martin Newman podcast artwork

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Employee First: The importance of the people in any business 45:15

۲ years پیش45:15

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45:15

Martin is joined by his regular panelists Leila and Dave as well as special guest, CEO of LK Bennett, Darren Topp. They discuss how everyone is currently feeling about the current cost of living situation and then they dive into the topic of building a workplace culture that enables employees to be empowered to deliver a customer-centric service in the world of retail. Darren shares how he creates an environment of openness and sharing in LK Bennett to surface the challenges that can drive their business forward through employee and customer experience.…

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Consumer Focus with Martin Newman

Consumer Focus with Martin Newman podcast artwork

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Prioritising Values Over Value - How purpose is driving consumer decisions 38:12

۲ years پیش38:12

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38:12

Martin welcomes his panelists from the public, Marie-Clare, Leila, and Dave to find out how they are feeling about their personal economies as we come out of the holiday season and into the new year. The focus of the podcast is how purpose and values are driving brands to develop their businesses and using this set of brand values and social responsibility to encourage consumers to spend their money with them over competitors.…

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Consumer Focus with Martin Newman

Consumer Focus with Martin Newman podcast artwork

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Loyalty: What Turns Customers Into Fans? 41:16

۲ years پیش41:16

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41:16

Martin is joined by his usual panel guests Marie-Clare, Leila and Dave to delve into how brand loyalty plays into their purchasing and consumer habits. They discuss the different channels that brands use to keep customers connected from pricing to bonus points and since it is the holiday season coming up the panel also share how they are feeling about the Christmas period and the decisions they are making to stay festive but frugal in the ongoing cost of living crisis.…

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Consumer Focus with Martin Newman

Consumer Focus with Martin Newman podcast artwork

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The Conscious Consumer: How Have Buying Habits Changed 53:33

۲ years پیش53:33

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53:33

Martin is joined by his regular team of panelists who continue to share their update on the impact of the economic and energy situation on their lives and purchasing decisions. In addition Martin is delighted to welcome on to the podcast as a special guest, Andy Ruben. Andy was Walmart’s first and founding Chief Sustainability Officer as well leading their global eCommerce strategy. More recently, Andy founded Trove helping brands deliver sustainable and profitable growth at scale. This is a fascinating conversation covering everything from EV cars, the growth of the second hand and buy back market, climate change and sustainability as well as a host of customer centric topics with the panel sharing their real life insights alongside Andy and Martin's strategic view of the global consumer marketplace.…

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Consumer Focus with Martin Newman

Consumer Focus with Martin Newman podcast artwork

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Online customer service: The good, the bad and the ugly 36:26

۳ years پیش36:26

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36:26

Martin is joined again by the consumer panelists Dave and Marie-Claire. In episode 4, Martin and his guests discuss their experiences with a variety of brands and retailers when it comes to online customer service. The rise of online shopping has brought with it the need for businesses to be super customer centric online when things go wrong and the panel share their insights. Dave and Marie-Claire also update listeners on cost of living decisions they are making regarding energy and also with an eye on the Christmas holidays and presents in less than three months.…

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Consumer Focus with Martin Newman

Consumer Focus with Martin Newman podcast artwork

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How Brands and Consumers are Experiencing Last Mile Delivery - Panel Discussion 44:39

۳ years پیش44:39

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44:39

Martin is joined again by the consumer panelists Dave, Leila and Marie-Claire. In episode 3, they chat about the the ongoing cost of living crisis and the hopes for more positivity with a new British Government as well as discussing the brands who are the runners and riders in the last mile delivery service and how as consumers they are changing behaviours to not only manage spend about the sustainability impact.…

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Consumer Focus with Martin Newman

Consumer Focus with Martin Newman podcast artwork

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The Future of the High Street - Panel Discussion 43:48

۳ years پیش43:48

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43:48

Martin is joined again by the consumer panelists. In episode 2, they chat about the evolution of the high street in the UK including some of the recent changes, their hopes and desires for an invigorated high street and discussion around the brand mix that they expect to see from their local shops and retailers.…

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Consumer Focus with Martin Newman

Consumer Focus with Martin Newman podcast artwork

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Changes in consumer behaviour and stories of customer experience - Panel Discussion 45:32

۳ years پیش45:32

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45:32

Martin launches a new season of the Consumer Focus podcast with a new format. Each episode Martin will be joined by a panel of people to share their insights and experiences of customer centricity, experience and more. In episode 1, Martin and the panel chat about the cost of living crisis and how it is impacting the buying decisions the panel are making as well as delving into some of their recent customer service stories with brands and how they navigated them.…

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Consumer Focus with Martin Newman

Consumer Focus with Martin Newman podcast artwork

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How will the metaverse change customer experience and building interactive retail experiences in the real world with Rizwan Rajpoot 38:49

۳ years پیش38:49

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38:49

Martin is joined by Rizwan Rajpoot, Group Chief Digital Officer for L'azurde Jewelry, a leading brand in the MENA region. Riz was recently nominated as a global top 100 Chief Digital Officer and he shares his views on how the traditional retail and in person experience will evolve and why he sees the metaverse as being a central destination for retail and leisure in the future. He also discusses the change we have seen in the way we pay and the impact this has on customer service and the variations he has seen on customer centricity in the roles he has held in different locations around the world.…

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Consumer Focus with Martin Newman

Consumer Focus with Martin Newman podcast artwork

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How to evolve your retail operating model with Oliver Banks 39:13

۳ years پیش39:13

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39:13

Martin is joined by Oliver Banks, Managing Director of OB & Co advisory and a top 100 global retail influencer.

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Consumer Focus with Martin Newman

Consumer Focus with Martin Newman podcast artwork

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Putting the customer first by empowering your people with Sir John Timpson 36:17

۴ years پیش36:17

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36:17

Martin is joined by Sir john Timpson, CBE, chairman of The Timpson Group. Sir John talks about some of the history behind the company and how he cultivated an atmosphere of empowerment with his employees to be able to take ownership of their own stores to make more informed decisions with their customer journey. A fascinating insight into the world of a family owned business and how they have structured the organisation to put customer centricity at the heart their agenda. Sir John also discusses the strategy of hiring ex-offenders now totally 600 employees at Timpsons.…

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Consumer Focus with Martin Newman

Consumer Focus with Martin Newman podcast artwork

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The 6 Key Drivers for a Customer Centric Roadmap with Martin Newman 43:29

۴ years پیش43:29

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43:29

In this bonus episode, Martin shares his own career journey and how it has informed his work over the past decades in serving brands, businesses and the consumer. He outlines why he is so passionate about customer service, placing the consumer at the heart of commercial decision making and the benefits to the bottom line when you take this approach. Martin also shares his blueprint for implementing this strategic approach with his '6 Key Drivers to Customer Centricity'.…

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Consumer Focus with Martin Newman

Consumer Focus with Martin Newman podcast artwork

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Accessibility matters with Martyn Sibley, CEO of Purple Goat & Disability Horizons 34:03

۴ years پیش34:03

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34:03

Martin is joined by Martyn Sibley, CEO of Purple Goat and Disability Horizons. Martin is uniquely qualified to lead the transformation in accessibility. He describes himself as a "regular guy who happens to have a disability called Spinal Muscular Atrophy". This means he can’t walk, or lift anything heavier than a book giving Martyn the most valuable insights on how brands should handle accessibility for all people which he shares with Martin in this episode. He was also voted Britain's third most influential disabled person and is leading efforts through his organisations and business to campaign for enhanced inclusivity and diversity for consumers.…

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