558: Battery Powered M4 iMac

Command Control Power: Apple Tech Support & Business Talk

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اضافه شده در nine سال پیش

محتوای ارائه شده توسط PsiMac and Jerry Zigmont. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط PsiMac and Jerry Zigmont یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

Lost Cultures: Living Legacies

1
Bermuda: The Crossroads of the Atlantic 51:57

۹ روز پیش51:57

پخش در آینده

لیست ها

پسندیدن

دوست داشته شد

51:57

On the Season 2 debut of Lost Cultures: Living Legacies , we travel to Bermuda, an Atlantic island whose history spans centuries and continents. Once uninhabited, Bermuda became a vital stop in transatlantic trade, a maritime stronghold, and a cultural crossroads shaped by African, European, Caribbean, and Native American influences. Guests Dr. Kristy Warren and Dr. Edward Harris trace its transformation from an uninhabited island to a strategic outpost shaped by shipwrecks, colonization, the transatlantic slave trade, and the rise and fall of empires. Plus, former Director of Tourism Gary Phillips shares the story of the Gombey tradition, a vibrant performance art rooted in resistance, migration, and cultural fusion. Together, they reveal how Bermuda’s layered past continues to shape its people, culture, and identity today. You can also find us online at ⁠travelandleisure.com/lostcultures Learn more about your ad choices. Visit podcastchoices.com/adchoices…

حدود یک سال پیش 59:25

MP3•خانه قسمت

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

101 قسمت

#Tech #Tech News #Apple #Appleconsultants #Appletech #Mac #Macintosh #Mactech #PsiMac #Jerry Zigmont #News

558: Battery Powered M4 iMac

Command Control Power: Apple Tech Support & Business Talk

published حدود یک سال پیش

اشتراک گذاری

MP3•خانه قسمت

101 قسمت

#Tech #Tech News #Apple #Appleconsultants #Appletech #Mac #Macintosh #Mactech #PsiMac #Jerry Zigmont #News

Усі епізоди

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619: Mac Misfires, Backblaze Blues, and the Cost of Bad Support 57:10

۳ روز پیش57:10

57:10

In this episode, the hosts of Command Control Power discuss their personal lives and tech experiences, including outdoor activities and everyday tech issues. They delve into a peculiar issue one encountered with a MacBook Pro during an update, which turned out to be related to Dell Display Manager. The conversation also covers Backblaze backup anomalies, Apple's migration assistant quirks, and problematic customer service interactions with vendors like Microsoft and RingCentral. To wrap up, the team reflects on the importance of considering user behavior in quality assurance for tech products and services. 00:00 Introduction and Catching Up 00:54 Unexpected MacBook Pro Issue 03:33 Dell Display Manager Mystery 05:27 Annoying Software Bugs 08:48 Client Troubleshooting Story 17:55 Apple Watch Repair Misunderstanding 23:48 Backblaze Exclusions and Concerns 25:13 MacBook Air Story and Backup Issues 26:32 Backblaze Deduplication and Support 28:15 Trust Issues with Backblaze 30:48 Considering Alternative Backup Solutions 33:53 Client Concerns and Backup Costs 41:48 RingCentral and Phone Services 49:39 Quality Assurance in Tech 52:18 Concluding Thoughts and Listener Invitation…

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Best Of CCP - 288: Shoehorns, Straight Jackets & Ducktape 50:21

10 روز پیش50:21

50:21

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

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617: Interview with Adam Engst: Navigating AI, Tech Ethics, and Business Models 1:04:03

17 روز پیش1:04:03

1:04:03

Interview with Adam Engst: Navigating AI, Tech Ethics, and Business Models The hosts of Command Control Power are joined by Adam Engst of Tidbits Content Network for a wide-ranging discussion on the state of AI, the ethics of technology in business, and how evolving business models are influencing content creation. Topics include the 35th anniversary of Tidbits, the importance of maintaining human decency in business practices, the future of AI-based answer engines compared to traditional search engines, and the need for businesses to develop AI policies. Engst also shares personal anecdotes and offers insights on how to responsibly integrate AI into everyday professional tasks. 00:00 Introduction and Welcome 00:09 Celebrating 35 Years of Tidbits 01:14 Navigating Current Events and Business Ethics 04:51 Challenges in Business and Academia 07:06 Handling Offboarding and Client Relations 10:12 The Impact of Media and Fiction on Real Life 12:12 A Lesson in Communication and De-escalation 18:15 The Rise of AI and Apple's Struggles 31:35 Introduction to Answer Engines 31:48 The Role of Original Sources 32:12 Impact of Answer Engines on Source Verification 33:03 Commercial Content vs. Non-Commercial Content 35:05 Challenges with Paywalls and Advertising Models 36:04 Micropayments as a Solution 37:07 The Evolution of Business Models 40:46 The Rise of AI Answer Engines 44:30 The Future of Search and AI Integration 58:40 The Importance of AI Policies in Business 01:01:11 Conclusion and Final Thoughts…

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616: Backblaze Blues, Alectrona Patch Updates & the MacBook Air That Took Flight 1:09:49

24 روز پیش1:09:49

1:09:49

The hosts of Command Control Power discuss recent issues with Backblaze, including failed updates and poor communication, which have eroded trust among users. They delve into the technical struggles with Apple's update processes and highlight improvements to the Electronic Patch software. Jerry shares a personal story about accidentally leaving his MacBook Air on top of his car and the ensuing repair saga, illustrating the importance of awareness and preparedness in the IT field. The episode wraps up with a reflection on the frustrations and foibles that come with managing tech in today's rapidly evolving landscape. 00:00 Introduction and Greetings 00:12 Backblaze Recap: Communication and QA Issues 01:32 Backblaze Update Problems and User Confusion 03:03 Backblaze's Compromised Credentials and Communication Breakdown 05:41 Inconsistent Communication and Crowdsourcing Solutions 18:18 Apple's QA Issues and Update Problems 33:01 General Frustrations with Technology and Education 35:45 AI Tools for Coders 36:14 Introducing Trona Patch 3.0 36:50 Customizing Patch Notifications 37:23 Client Reactions to Patch 39:39 New Features in Patch 3.0 46:51 Balancing Notifications and Updates 50:39 A Funny Anecdote 51:02 The MacBook Air Incident 55:04 Restoring from Backup 01:00:49 Final Thoughts and Thanks…

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615: Boutique Consultancy: Balancing High-Touch Service and Growth 53:24

۴ weeks پیش53:24

53:24

Boutique Consultancy: Balancing High-Touch Service and Growth In this episode, the discussion revolves around the concept of boutique consultancy, highlighting the benefits of providing a personalized, high-touch service over rapid, automated responses. The conversation delves into the comparison between boutique firms and large-scale competitors, focusing on client satisfaction versus cost-saving strategies. Drawing parallels to Apple's business approach, the discussion extends to the evolution of consulting within the tech industry, emphasizing the importance of intelligent strategy over mere ticket resolutions. The conversation wraps up with practical insights into asset management, device lifecycle strategies, and the challenges and experiences of running a consultancy. 00:00 Introduction to Boutique Consultancy 01:31 The Apple Business Model as a Muse 03:14 The Role of Consulting in Managed Services 08:00 Challenges and Strategies in Client Management 09:22 Team Size and Economic Factors 12:03 Contract Structures and Pricing Strategies 21:25 Analytical Skills and Personal Background 25:51 Personal Time and Future Plans 28:36 Balancing Work and Family Life 29:13 Holiday Plans and Skiing Adventures 30:56 Generational Differences in Technology 33:25 Sustainable Business Practices 36:43 Lifecycle Management of Devices 42:01 Challenges and Strategies in Hardware Sales 47:16 The Importance of Client Relationships 49:31 Final Thoughts and Acknowledgements…

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614: Navigating AI in IT Consulting: Insights from Michael Thomsen of Origin 84 58:46

۵ weeks پیش58:46

58:46

Navigating AI in IT Consulting: Insights from Michael Thomsen In this episode of Command Control Power, hosts welcome Michael Thomsen of Origin 84, dialing in from Australia. Michael shares critical insights into the use of AI in IT consulting. Topics range from the pros and cons of binge-listening to tech podcasts to the practical uses of AI tools like ChatGPT and Google's Gemini. Michael emphasizes the importance of balancing automation with human interaction, sharing examples of how AI can enhance efficiency, such as generating meeting summaries, handling complex client requests, and improving ticketing systems. The discussion also touches on the risks of data leakage, the necessity of well-defined policies, and the future implications of AI in both enhancing productivity and posing security challenges. 00:00 Introduction and Guest Welcome 00:36 Listener Feedback and Follow-Up 02:41 AI Tools in Daily Work 05:51 AI Integration in Business 09:08 Real-World AI Use Cases 13:52 Challenges and Best Practices with AI 23:50 AI in Education and Policy 27:22 Understanding AI Policies and Data Leakage 28:28 Balancing AI Empowerment and Security Risks 29:21 Credential Stuffing and Security Examples 30:49 Implementing Effective AI Policies 32:10 Microsoft Tools for Data Security 35:03 Challenges in Modern Security Practices 39:14 Leveraging AI for Productivity 42:09 AI in Client Communication and Ticketing 47:48 The Human Element in AI Integration 51:32 Concluding Thoughts on AI and Security…

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613: Inside the World of IT: Daily Challenges and Unlikely Solutions 1:04:58

۶ weeks پیش1:04:58

1:04:58

In this episode of Command Control Power, the hosts discuss several interesting and challenging situations they’ve encountered. They start by encouraging listeners to support them on Patreon for additional content, including unedited YouTube broadcasts. The main discussions cover a range of topics: the idea of maintaining up-to-date hardware for clients, how to strategically manage old equipment, and the peculiar case of a client getting inundated with spam emails likely as a cover for fraudulent activities involving a Best Buy purchase. They explore possible solutions and share their experiences dealing with such disruptions. Additionally, Jerry shares a humorous story about helping a client with her TV and encountering an unexpected twist with a generous tip to a technician. 00:00 Introduction and Patreon Promotion 01:38 Unedited YouTube Broadcasts 02:52 Barcelona Travel Talk 04:00 Tech Truisms and Client Discussions 06:38 Client Hardware Upgrade Policies 12:31 Unsupported Hardware Fees and Security Risks 27:45 Apple Business Manager and iCloud Issues 34:40 The Mysterious Phone Issue 35:28 Joe's Story: The Spam Attack 37:07 Understanding the Hacker's Tactics 39:28 Dealing with the Spam Flood 46:44 A Disgruntled Employee? 47:59 The Best Buy Clue 49:15 The Police Involvement 50:20 The Amateur Hacker Theory 55:27 Jerry's Funny TV Repair Story 01:02:27 Conclusion and Next Steps…

13 weeks پیش1:13:52

1:13:52

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605: Backup Challenges with Adam Engst Of The Tidbits Content Network 1:01:30

14 weeks پیش1:01:30

1:01:30

Backup Challenges with Adam Engst Of The Tidbits Content Network In this episode of Command Control Power, the hosts are joined by Adam Engst from TidBITS Content Network to discuss the evolving landscape of bootable backups, cloud storage solutions, and disaster recovery strategies. They delve into Apple's recent changes affecting bootable backups, the importance of testing backup functionality, and the pros and cons of relying on cloud services like Dropbox and Google Drive for both personal and enterprise use. Various backup methodologies are compared, including local and cloud backups, and the discussion expands to the role of multiple devices and redundancy in ensuring minimal downtime. The conversation highlights the importance of understanding risks and having a comprehensive disaster recovery plan. Engst also shares valuable insights on the challenges of maintaining historical backups and the complexities of migrating email backup services. The episode concludes with a look at the offerings of TidBITS Content Network and how it helps consultants provide valuable content to their clients. 00:00 Introduction and Guest Welcome 00:10 The Evolution of Bootable Backups 01:18 Challenges with Bootable Backups 03:09 Personal Experiences with Bootable Backups 05:59 Apple's Recent Fixes and Ongoing Issues 07:16 Importance of Testing Backups 08:54 Diverse Backup Methods and Strategies 12:44 Cloud-Based Tools and Their Limitations 22:57 Email Backup Solutions 24:37 Backup Services and Recommendations 29:15 Exploring Backup Solutions 29:34 The Wasabi Storage Phenomenon 30:29 Email Backup Challenges 34:58 Disaster Recovery Considerations 43:18 The Importance of Redundancy 54:19 TidBITS Content Network Insights 59:01 Conclusion and Final Thoughts…

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