Hiring, Training and Paying a Great Coordinator — with Catherine Maley, MBA (Ep. 264)

Beauty and the Biz

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Hello, and welcome to Beauty and the Biz where we’ll explore hiring, training and paying a great coordinator. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What your patients are saying.” I’m also a consultant to plastic surgeons, to get them more patients and more profits.

Presenting today’s episode titled, “Hiring, Training and Paying a Great Coordinator — with Catherine Maley, MBA.”

Obviously, a great patient coordinator is an indispensable asset to your practice. Furthermore, the right one enhances the patient experience, increases conversion rates, optimizes the surgeon’s time, drives practice growth, and builds long-term patient relationships.

Additionally, in this highly competitive field of plastic surgery, the difference between a thriving practice and one that struggles, often comes down to the effectiveness of the patient coordinator and their skill in representing you as the best choice, because they can significantly influence a patient’s decision to move forward with surgery.

In short, it’s vital you invest in hiring, training, and adequately compensating a patient coordinator so they keep your surgical schedule filled.

Also, if you need help training and managing your coordinator to take it to the next level, let’s talk. To be sure, I have been training coordinators for decades and will turn your coordinator into a revenue-producing rock star using my proprietary Converting Academy.

Indeed, your coordinator will receive the strategies, scripts, structures, and tools to convert consultations confidently. Furthermore, they also are held accountable for their results and actions and they get 1-on-1 coaching with me personally to ensure they represent your practice with excellence.

The details are at: www.convertingacademy.com

Enjoy!

Catherine Maley, MBA

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Catherine Maley, MBA:

Everybody that’s going to wrap it up for us today on Beauty and the Biz.

If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.

If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.

And we will talk to you again soon. Take care.

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