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The 7 Secrets of ESL Customer Service Success
Manage episode 347295457 series 2973770
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Anyone who has been teaching online for a while will understand that “success” doesn’t come from just from FINDING new students. It comes from KEEPING them.
So, what are the secrets to reducing “client churn”?
How do you consistently deliver a service experience that keeps your students coming back month after month AND referring their friends as well?
Today we are going to learn The 7 Secrets of ESL Customer Service Success that will delight your clients and increase your student retention rate.
My guest is Crystal Weber. She is the founder and MD of Crystal Clear ESL and Crystal Clear Academy. Crystal now supports thousands of ESL freelancers in launching and building their own online businesses.
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