What Great MSPs Know About Building Teams with Dave Cava | EP131

All Things MSP

What if the biggest thing holding back your MSP is your hiring process?
In this episode of All Things MSP, we sit down with Dave Cava, former MSP owner and founder of PeopleSharp, to uncover why most IT service providers struggle with recruiting, when to outsource hiring, and how to build a dream team that fuels growth—not headaches.
Dave shares:
- Why most MSPs are still hiring wrong (even at $3-7M in revenue)
- The difference between buying talent and building teams
- What it really takes to keep top-tier techs around
- When to say NO to a hire—even if they look good on paper
Whether you're solo and scaling, or leading a team of 20+, this episode will shift how you think about recruiting, culture fit, and employee development in the technical space.
🔑 Highlights include:
- “The best teams are built, not bought”
“ - You can teach skills. You can’t teach not being a jerk.”
- Why stagnation kills staff retention, not just bad pay
👥 Perfect for: MSP owners, service managers, HR/recruiters, and tech leads looking to grow smarter.
👉 Learn how to stop making expensive hiring mistakes and create a people-first strategy that actually works.