From Pane to Platform: Minimizing Tool Switching by Leveraging a Single Platform with Syncro | EP132

All Things MSP

What if the secret to scaling your MSP was hiding in your stack?
In this episode of All Things MSP, Justin Esgar and Eric Anthony are joined by Kristen Costagliola, CTO of Syncro, to explore how consolidation and automation are reshaping the future of Managed IT Services. Kristen pulls back the curtain on Syncro’s “single platform” approach, including how they're blending PSA, RMM, M365 Management, and Cloud Backup into one seamless experience.
Discover why most MSPs waste critical hours switching between tools—and how Syncro aims to eliminate that friction. Kristen also drops major insights into Microsoft Secure Score, why configuration backup matters more than you think, and how MSPs can finally show the value of automation to clients who only call when things break.
Whether you’re tired of “single pane of glass” buzzwords or you're trying to cut ticket resolution time, this episode delivers practical ideas you can act on today.
🎯 Topics Covered:
- Real-world benefits of consolidating PSA + RMM + M365 tools
- Why MSPs struggle to show client value
- Debunking the Microsoft Secure Score
- Syncro’s vision for identity-driven RMM
- How to survive the “treadmill” of MSP life
Perfect for: MSP owners, service managers, and technical leads who want to run leaner, smarter, and more profitable IT businesses.
Thanks for Watching!
All Things MSP is a community for managed IT service providers, IT service providers and independent computer repair people who want to grow their businesses and share best practices. From their managed services pricing, business plan or even support automation, we discuss it all. IT service business owners of all types can participate and share business ideas. We also invite IT service vendors who support the channel to participate as well so long as they follow the group rules.
Here is a short list of some of the topics we discuss:
- IT Services Marketing
- IT Services Sales
- IT Services Pricing
- IT Services Contracts & Managed Services Agreements
- Managed Services Automation & Processes
- Managed Services Tools
- Managed IT Services
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Karl Palachuk’s Book Managed Services in a Month:
https://www.youtube.com/watch?v=HaRGAldHPM8
The opinions and statements by myself or All Things MSP are my own and do not reflect the opinions or positions of Egnyte
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