Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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محتوای ارائه شده توسط Justin Esgar and Eric Anthony, Justin Esgar, and Eric Anthony. تمام محتوای پادکست شامل قسمتها، گرافیکها و توضیحات پادکست مستقیماً توسط Justin Esgar and Eric Anthony, Justin Esgar, and Eric Anthony یا شریک پلتفرم پادکست آنها آپلود و ارائه میشوند. اگر فکر میکنید شخصی بدون اجازه شما از اثر دارای حق نسخهبرداری شما استفاده میکند، میتوانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
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Outsmart Your Competitors With 1% Better Service | EP115
Manage episode 486638247 series 3530204
محتوای ارائه شده توسط Justin Esgar and Eric Anthony, Justin Esgar, and Eric Anthony. تمام محتوای پادکست شامل قسمتها، گرافیکها و توضیحات پادکست مستقیماً توسط Justin Esgar and Eric Anthony, Justin Esgar, and Eric Anthony یا شریک پلتفرم پادکست آنها آپلود و ارائه میشوند. اگر فکر میکنید شخصی بدون اجازه شما از اثر دارای حق نسخهبرداری شما استفاده میکند، میتوانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
In this episode of the All Things MSP Podcast, hosts Justin Esgar and Eric Anthony dig deep into one of the most overlooked yet powerful strategies in the managed IT services world: customer experience.
From onboarding to offboarding, proactive communication to personalized gestures, Justin and Eric share real-world examples that reveal how small efforts can drive massive client loyalty. Whether it’s using a splash screen during onboarding, remembering a client’s birthday, or sending a personalized baby gift, this episode illustrates why experience is more than just a buzzword—it’s a business growth engine.
You’ll hear practical insights on building experience playbooks, aligning internal teams with client personas, and setting expectations clearly from day one. Plus, learn why even simple gestures can outshine complex tech stacks in the eyes of your clients.
If you’re an MSP owner, operator, or team member who wants to stand out in a crowded field without breaking the bank, this episode is your cheat code.
📌 Don’t just survive—thrive by designing an unforgettable customer journey.
Sponsors:
Gozynta https://atmsp.link/gozynta
Helpt https://atmsp.link/helpt
From onboarding to offboarding, proactive communication to personalized gestures, Justin and Eric share real-world examples that reveal how small efforts can drive massive client loyalty. Whether it’s using a splash screen during onboarding, remembering a client’s birthday, or sending a personalized baby gift, this episode illustrates why experience is more than just a buzzword—it’s a business growth engine.
You’ll hear practical insights on building experience playbooks, aligning internal teams with client personas, and setting expectations clearly from day one. Plus, learn why even simple gestures can outshine complex tech stacks in the eyes of your clients.
If you’re an MSP owner, operator, or team member who wants to stand out in a crowded field without breaking the bank, this episode is your cheat code.
📌 Don’t just survive—thrive by designing an unforgettable customer journey.
Sponsors:
Gozynta https://atmsp.link/gozynta
Helpt https://atmsp.link/helpt
134 قسمت
Manage episode 486638247 series 3530204
محتوای ارائه شده توسط Justin Esgar and Eric Anthony, Justin Esgar, and Eric Anthony. تمام محتوای پادکست شامل قسمتها، گرافیکها و توضیحات پادکست مستقیماً توسط Justin Esgar and Eric Anthony, Justin Esgar, and Eric Anthony یا شریک پلتفرم پادکست آنها آپلود و ارائه میشوند. اگر فکر میکنید شخصی بدون اجازه شما از اثر دارای حق نسخهبرداری شما استفاده میکند، میتوانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
In this episode of the All Things MSP Podcast, hosts Justin Esgar and Eric Anthony dig deep into one of the most overlooked yet powerful strategies in the managed IT services world: customer experience.
From onboarding to offboarding, proactive communication to personalized gestures, Justin and Eric share real-world examples that reveal how small efforts can drive massive client loyalty. Whether it’s using a splash screen during onboarding, remembering a client’s birthday, or sending a personalized baby gift, this episode illustrates why experience is more than just a buzzword—it’s a business growth engine.
You’ll hear practical insights on building experience playbooks, aligning internal teams with client personas, and setting expectations clearly from day one. Plus, learn why even simple gestures can outshine complex tech stacks in the eyes of your clients.
If you’re an MSP owner, operator, or team member who wants to stand out in a crowded field without breaking the bank, this episode is your cheat code.
📌 Don’t just survive—thrive by designing an unforgettable customer journey.
Sponsors:
Gozynta https://atmsp.link/gozynta
Helpt https://atmsp.link/helpt
From onboarding to offboarding, proactive communication to personalized gestures, Justin and Eric share real-world examples that reveal how small efforts can drive massive client loyalty. Whether it’s using a splash screen during onboarding, remembering a client’s birthday, or sending a personalized baby gift, this episode illustrates why experience is more than just a buzzword—it’s a business growth engine.
You’ll hear practical insights on building experience playbooks, aligning internal teams with client personas, and setting expectations clearly from day one. Plus, learn why even simple gestures can outshine complex tech stacks in the eyes of your clients.
If you’re an MSP owner, operator, or team member who wants to stand out in a crowded field without breaking the bank, this episode is your cheat code.
📌 Don’t just survive—thrive by designing an unforgettable customer journey.
Sponsors:
Gozynta https://atmsp.link/gozynta
Helpt https://atmsp.link/helpt
134 قسمت
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