The function and importance of Front Office in outpatient physical therapy clinics

Agile&Me: A physical therapy leadership podcast series

Today’s Agile&Me podcast is titled, “ The function and importance of Front Office in outpatient physical therapy clinics ”. We are thrilled to welcome our guests Linda Kerrick.

Linda Kerrick is the Director of Front Office Operations for Alliance Physical Therapy Partners.
Richard & Linda discuss

The role of the front office employee and their primary responsibilities
How to measure front office success / performance
What key metrics are used to assess front office operations
What skillset / attributes are you looking for when recruiting for a front office coordinator
Why we need a front office employee
How clinicians can support the front office coordinator
What clinic owners / operational leaders need to understand and do to optimize front office operations

To learn more about us, visit our website at https://www.allianceptp.com/