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The “Service Without Excuses” Podcast with Rob M Lyon is based on building, growing, owning, and running a number of service businesses with sales in excess of 35 million dollars collectively. As a lifetime entrepreneur in the Northeastern United States markets such as Northeast Pennsylvania, NYC, Long Island, Ny and The New Jersey Metro region over the past 20 years. Currently I run newjerseysbest.com a full service business multi-truck firm serving the Residential & Commercial sectors in C ...
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Well, it’s been a minute guys, and I definitely missed you!! Welcome to my very first podcast episode of the service without excuses series of 2024 where I do a deep dive into a little bit of pessimistic thought process. Many years ago I was told by a yellow pages salesman (if your over 40) the you understand lol what the hell I am actually talking…
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This was a lost interview that I did with a great Evan Carmichael last year!! In this interview, I was blessed and honored to interview the great Evan Carmichael, if you were on YouTube at all, you definitely know his name. He has been one of the key success factors to many business YouTube sensations. From Joe Polish, Brian Tracey, Tony Robbins to…
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You Heard me right, the next hire you make can build or destroy your business!! Tough words, but honest In the service without excuses podcast today we talked twist on boarding expert Chris Hanna from Hire4me.ca and Chrishanna.ca In the challenging market we have today , hiring the right candidate for the right job at the right company is more impo…
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One of the most critical things in any business is overcoming objections, when selling a product or service. Having a canned approach, or as I call it (Plastic) One size fits all way of selling you will come out as a loser in the end yes, having some minor success you may be OK upfront, but in the end the results will not be what you want them to b…
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One of my clients emailed 📧 me in a bit of a panic She said, and I quote ”Help, my fence is falling down 👇 After a second or two, I was able to put what she was asking together Her rate of attrition was very high, and she was losing customers and clients faster and faster My first question was, what are you doing to keep them? I often refer to clie…
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We always seem to have to chase to purchase items, products, or services but with companies like Amazon and others that have become a staple of our purchasing decisions, having things delivered right to us. It seems like a real pain to have to go down the rabbit hole constantly, but there are many great solutions out there to cut down on the pain. …
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This Weeks Q&A for January 23, 2023. We talked to three different people about three different issues affecting their business. Question number one comes in from Jim about how often should I market my service business, question number two comes from Bobby and he asked about a maintenance schedule and how often she regular maintenance be done on you…
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I can’t Believe It, I’ve been Ripped Off I guess it happens to everyone, but this time really sent me back, I’ve seen some pretty crazy things that have happened to me in the past or companies or Bran even my client companies but this one really shocked me. It actually seemed almost blatant that we were blamed for doing something just about statist…
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It’s a common challenge all over the country, leader ship is never natural born it’s always something else done to experience some good, some not so much, but always part of it along with wisdom. Leader ship is a core skill. That is the principal ingredient in scaling. A business, you can learn to market till the cows come home, but without this in…
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We recently had someone messages saying that they felt their business was being quote unquote “Catfished”, no I was definitely familiar with the term specially since there was a reality TV show out with a similar name. It was more about the pretense of people falsely claiming they were someone they were not on dating apps. But I did get me thinking…
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We All know that customers and clients having mountain of options when it comes to who they hire, you may have the best people in the world, you may be the most knowledgeable. But the end of the day that only goes so far if you are a jerk to them or unprofessional. I am currently in Chandler Arizona visiting relatives and I noticed while traveling …
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In episode number 106 of the service without excuses podcast we talk about what in our opinion after testing it multiple times, the most efficient way we know to collect your clients feedback and reviews. Collecting these wrong can turn out to be extremely expensive both and lost revenue and reputation . If you don’t collect the reviews and efficie…
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Many service professionals in fact many entrepreneurs think about what’s in it for them, and although that’s an important fact there were many reasons you should rethink how you do business going forward. Customers and clients develop a form of a bond with service companies that they are very happy with, from my experience there are many more they’…
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Now More than ever we need to be strategic in thinking, the ride will get a bit bumpy for the next 6 months in my opinion, But I feel this might be an advantage to many service companies as things will be fixed versus replaced. We are going into some Uncharted waters for businesses however historically many great businesses restarted and groan and …
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In episode number 103 of the service without excuses podcast we discuss the true cost of finding, recruiting, hiring, and most importantly keeping the very best staff for our service business we can find. We know that this is never been an easy task, but now we found out how truly expensive it is, and when you find out it’s the cost of a luxury car…
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I was recently asked by one of my mentors (a pretty famous one ironically) why the F*** I stopped doing the podcast Service Without Excuses. I explained him everything from time and having to refocus my other business interest, to I needed more family life, to excuse after excuse after excuse. It’s something I preach against every single day when I…
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We’ve Learned that everything going on in the world right now at least when it comes to the Russia and Ukraine conflict is that strategy is very important, but not in the lacking of tactics. It’s true Russia’s military on paper is much more powerful than that of Ukraine, however they have shown their true courage and bravery. Ukraine had to be on t…
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Hello everyone and I hope you’re having a great Monday and start of your normal week. This time of year if you’re in a disaster restoration field you’re probably pretty busy, but I hope a few minutes come your way so you can listen to some of the value information located in this podcast. A couple weeks ago we talked about when holding onto an empl…
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It’s truly amazing what we as business owners think about our business and what’s most important to our customers and clients and why they would want to do business with us. Ironically it’s not that way at all, why customers and clients decide to hire our services has very little to do with the technical abilities we have are all the bells and whis…
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In our next segment of asked the coach, I’m going over just that and what exactly is a couch and what is a consultant. They both have some similarities and many common points, however they are actually completely different from one another. A consultant as a person that works on a project usually something long-term that has an end goal that is ext…
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And this weeks edition of asked the coach, we discuss when is the right time to move on from a particular employee, and maybe even when it’s a good time for them to move on as they are not happy as well. There’s an old term higher slow, and fire fast and I don’t believe this is any different. In a business you’re supposed to take your time to make …
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Why it's important to make the right impression the first time with Joe Baracata of Joebaracata.com
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Most of our service businesses can make mistakes and go back the next day to fix them, but in the wedding entertainment business that’s not possible. It doesn’t mean that you have to be perfect because as most of us know perfections to death of any business, however making something memorable that can’t be re-created a second time means the margin …
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When it comes to talking about scale or scaling a business the long term question is when is it right, and when is it not. Companies like Shake shack I’ve gone the route of the IPO and a become a publicly traded entity on Wall Street therefore growing your business through this method, and then there’s companies like five guys burgers and fries whi…
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One of my colleagues just bragged to me about his natural born leader, and how lucky he was that he found this person. As I said in the podcast I took a step back for me to say such a thing does not exist. People can have great leadership potential having a type personality, but true leader ship comes to experience, mentoring, and training. If natu…
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What you need to know about the “SEVEN” Main Parts to Your Business, Not The 7000 with Al Levi
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We all feel there are a million different working parts to our business that need to happen all at once and on schedule. Would you be surprised to find out they’re actually only seven. In this episode with industry icon Al Levi of the seven power contractor explains it it’s action packed podcast what you need to spend most of your time focusing on.…
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