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اشتراک گذاری
Well, it’s been a minute guys, and I definitely missed you!! Welcome to my very first podcast episode of the service without excuses series of 2024 where I do a deep dive into a little bit of pessimistic thought process. Many years ago I was told by a yellow pages salesman (if your over 40) the you understand lol what the hell I am actually talking about. He asked me a quick question about how busy I was at the time, being, I just started the business, and spent a small fortune much more than I could afford on these yellow page print ads that it was extremely slow, and it was very frustrating. Even though the last thing I wanted to hear was give it time as I was going broke, but the advice he gave me was mind blowing. He said I don’t care if you have no work on the books, never tell a client or customer that you’re slow as they don’t want to deal with people that are busy. No matter what always be seen as busy and needed and your book and convert many of your jobs. He spoke the ultimate truth, and from that day on, I was never available same day, even though I had nothing going on to give the client the impression that I was needed and wanted by other customers. I even talk about, my life-changing experience when it came to medical issues and needing to see doctors that weren’t available for months at a time. When I think about if the doctor says I can see you tomorrow either it’s very bad, or they most likely are, and I don’t want them giving me medical advice. It’s always good to be a little bit of both optimistic, as well as pessimistic, but if it takes over your world, and all you see, is the dark and negative in things, it can, and will destroy everything around you. Not just your business life, but your personal life as well.. In this first podcast of 2024, I discuss some of the things I talk with my friends and followers on different social media sites as well as email questions I receive. This was something I saw over and over and felt it was good to discuss. As always ty for your support, and please feel free to visit me at Robmlyon.com or download my free course at go.robmlyon.com And or visit our sponsor at ProdigyPro.io “The Ultimate Service Business Marketing Software “ Please like and subscribe wherever you watch or listen to this app and again, thank you I am truly humbled by you!!…
When Does Your Manager Suck?? Are They Truly Mentoring Your Crew??
Manage episode 317939885 series 2855038
محتوای ارائه شده توسط Rob M Lyon. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Rob M Lyon یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
Hello everyone and I hope you’re having a great Monday and start of your normal week. This time of year if you’re in a disaster restoration field you’re probably pretty busy, but I hope a few minutes come your way so you can listen to some of the value information located in this podcast. A couple weeks ago we talked about when holding onto an employee for too long is a bad thing and that you should make the move typically more swiftly than dragging it out. In this situation I discuss the efficiency and the true leader ship skills of an effective manager. One of the questions I was asked for me during my consulting with a service company not long ago was just that, and her statement was my manager just sucks lol. Now I’ve heard over and over about problems with managers or leaders and how they make their day very difficult as well as many other things, but to come out and say my manager sucks caught my attention and therefore the title of this podcast. And it we discuss the primary roles of a manager or even a leader for that matter and what their job title is and how they are supposed to complete their job for my experience and service business. If your manager or direct leader does not know how to balance the time and affectively Lead and manage it correctly or as we even got into have your back when you were pushed too far Above the amount of workload that you can handle with the staff that you have. It is their job to be a direct liaison between you and the senior leader ship or ownership when this happens, if they can’t for whatever reason yes I would say they are a lousy manager. Even if they are good to day-to-day tasks and able to communicate someone effectively, they are no different than a coach and a football game. His or her job is to be the direct leader ship to you, but also know when you’re pushed to max or can risk injury that you should not go on the field. It’s their responsibility to go to their general manager or owner and say they’re at their maximum limit this is as far as they could be pushed and actually some relief is in order. The primary role of an effective manager is communication bar none, and I communication goes to all sides. As always we want to thank our sponsor sotellus.com/RobLyon For the constant steady support of this podcast, we ask that you visit them and check out the worlds greatest review management software for the service business sector. I will go even as far as to say any business needs to develop this as a system in their business of growing and maintaining the relationship you have between your current customers, and your future clients as well. Also feel free to visit us on my website at Robmlyon.com or you can even email me a question as many do to rob@robmlyon.com
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