بهترین پادکست های Tales From The Trunk (2024)

1
The one with CX in Ghana - Kojo Hayford, Founder CEO at eSAL E181 33:38

11d ago33:38

33:38

🎤🎞️A new CX Passport country! “The one with CX in Ghana” with Kojo Hayford, Founder CEO at eSAL LLC in CX Passport Episode 181🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:22 The state of customer experience in Ghana and Africa 5:16 Understanding cultural and linguistic diversity in Africa 9:27 Opportunities in content management and mod…

1
The one with the total experience - Robby Cloninger VP Consulting, Digital Experience at FPT Software E180 39:08

18d ago39:08

39:08

🎤🎞️Don’t focus on just one piece of the experience in “The one with the total experience” with Robby Cloninger Vice President of Consulting, Digital Experience for episode sponsor FPT Software in CX Passport Episode 180🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 3:03 Digital transformation and breaking silos to improve experience 9:31 Al…

1
Campaign 2 S3E15: Spunk in the Trunk 1:56:28

24d ago1:56:28

1:56:28

There’s a banquet with some cloak-and-dagger chicanery unfolding before our eyes, but who cares about that!? An otter and a tree man do something so heinous that I’m unsure if I can even upload this episode.توسط HouseCommonBlood

1
The one with the catalyst (not crusader) - Megan Burns Founder Experience Enterprises E179 34:21

25d ago34:21

34:21

🎤🎞️How to ACTUALLY create impact “The one with the catalyst (not crusader)” with Megan Burns Founder Experience Enterprises in CX Passport Episode 179🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:26 Going from customer rhetoric to ACTION 6:42 Different generations approach to technology 9:27 Don’t prove the ROI of CX? 16:45 Experience le…

1
The one where he unifies CX - Adam Powers CX #OpenToWork E178 31:23

1M ago31:23

31:23

🎤🎞️This month’s CX #OpenToWork seeker in “The one where he unifies CX” with Adam Powers in CX Passport Episode 178🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:06 Unifying CX design across various aspects and industries 4:00 Improving customer experience through unification and collaboration 11:43 Customer Experience pushback and testing…

1
Campaign 2 S3E14: Get Down Mr. General! 2:19:20

1M ago2:19:20

2:19:20

As the party explores the sea elf capital, Frostheart. They encounter a celebratory tour of General Nereus Lialaran and his crowning achievement of capturing the prince of a terroristic tribe. It is halted when the party notices an assassin aiming a gun barrel at the man of the hour.توسط HouseCommonBlood

1
The one with the customized resiliency kit - Sangeetha Rai VP Customer Success Northwestern Mutual E177 38:08

1M ago38:08

38:08

🎤🎞️AI will require employee resilience “The one with the customized resiliency kit” with Sangeetha Rai Vice President Customer Success at Northwestern Mutual in CX Passport Episode 177🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:34 Employee resilience in face of AI-driven change 7:39 AI's role in customer service, balancing digital solu…

1
The one with the epochal growth - Sarah Caminiti Head of US Customer Service at abcam E176 36:54

2M ago36:54

36:54

🎤🎞️This episode gets DEEP and REAL in “The one with the epochal growth” with Sarah Caminiti Head of US Customer Service at abcam in CX Passport Episode 176🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:27 What is Epochal Growth? 3:11 The purpose of leadership in customer experience 5:48 How to create the RIGHT kind of CX team 11:00 Why is…

1
An Announcement 1:38

2M ago1:38

1:38

Hello, dear listeners! I wanted to give you all an update about the show. To whit: I’m taking a bit of a break. The last five seasons have been incredible, and season six has been and will continue to be. Tales from the Trunk is in no way ending. We will be back on September 20th, when I’ll be talking to T. Kingfisher. In the mean time, here are so…

1
Campaign 2 S3E13: The Tidewind Channels 2:34:02

2M ago2:34:02

2:34:02

The party settles racial tension and organizes a settlement for refugees while traveling to Frostheart.توسط HouseCommonBlood

1
The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175 32:56

2M ago32:56

32:56

🎤🎞️We’re going on a treasure hunt “The one with the hidden customer revenue” with Anita Toth | The Hidden Revenue Hunter in CX Passport Episode 175 🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:49 - Anita's Origin Story in CX 4:21 - Addressing Cost-Cutting and Hidden Revenue 6:54 - Impact of Cost-Cutting on Customer Experience 8:35 - Tac…

1
The one with the CX tasting menu - Courtney LeBlanc CX #OpenToWork E174 31:21

2M ago31:21

31:21

🎤🎞️This month’s CX #OpenToWork seeker knows CX gets to influence all parts of the business in “The one with the CX tasting menu” with Courtney LeBlanc in CX Passport Episode 174🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 4:19 What draws you to Customer Experience? 7:30 Creating CX customers want 13:35 How does Customer Experience create …

1
Book Tour 41: Aliette de Bodard – Navigational Entanglements 29:07

2M ago29:07

29:07

This time around, it’s my delight to welcome to the show Aliette de Bodard! Aliette joins me to talk about her new novella, Navigational Entanglements, available July 30th, 2024, from TorDotCom Books! Things we mention in this episode: C dramas Heaven’s Official Blessing, by Mo Xiang Tong Xiu Xianxia Camp Damascus, by Chuck Tingle “The Tutelary, th…

1
The one with the CX maven - Sarah Hatter CX Maven & Creator of ElevateCX E173 37:43

2M ago37:43

37:43

🎤🎞️A high energy, high community, high wisdom episode “The one with the CX maven” with Sarah Hatter CX Maven & Creator of ElevateCX in CX Passport Episode 173🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:45 Sarah's CX origin story 6:46 Importance of Training in CX 9:14 Challenges in CX Industry 16:00 Community power improving Customer Ex…

1
The one with the Severance TV lessons - Michael Mattson Chief Empathy Officer at Walk A Mile E172 32:18

2M ago32:18

32:18

🎤🎞️Why live in two worlds? “The one with the Severance TV lessons” with Michael Mattson Chief Empathy Officer at Walk A Mile CX in CX Passport Episode 172🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:52 The personal and emotional of insurance 6:28 Emotional Intelligence 8:56 Personal Growth 13:17 Customer Culture in Operational Companies…

1
Episode 62: "Visibility" and Pride in Place 2020 26:56

3M ago26:56

26:56

Hello, and welcome to Tales from the Trunk. Listeners, it’s June, and ya boi is tired. I was going to try to scramble to get an interview scheduled, but then I remembered the name of a Shavuot workshop that a dear friend of the show attended last year: “What if we Rested?” Life has been nonstop for me for more than half a year now, so what if I res…

1
Ep 29 - Love To Death 58:00

3M ago58:00

58:00

This week on River Reads, Episode 29 - Love To Death, will be featuring the stories, The Steadfast Tin Soldier and Elder-Tree Mother, from the collection FairyTales by Hans Anderson. As well as the tale, How Six Traveled Through the World, by the Brothers Grimm’s. Stick around til the end, for this episode's Gender Blender tale reveal! The suspense…

1
The One Where Chatbots Aren't Enough - Lisa Eyer Head of Client Experience and Business Insights E171 29:05

3M ago29:05

29:05

🎤🎞️Don’t rely on them alone “The One Where Chatbots Aren't Enough” with Lisa Eyer Head of Client Experience and Business Insights in CX Passport Episode 171🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:24 Individuals or Personas? 5:30 Using contact center as customer insights center 9:45 CHIEF and the impact on women’s careers 13:14 1st …

1
The one where he just fixes it please - David Balko CX #OpenToWork E170 34:09

3M ago34:09

34:09

🎤🎞️The month’s CX #OpenToWork seeker in “The one where he just fixes it please” with David Balko in CX Passport Episode 170🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:20 Why Customer Experience? 4:00 You can only sell a bad product once 6:10 David’s past creating desired experiences for VW 10:00 Buying a car is like Wimbledon? 15:17 Wh…

1
Book Tour 40: Jay Wolf – The Shepard in Shadow 53:18

3M ago53:18

53:18

We’re kicking off Pride this year with none other than my good friend Jay Wolf! Jay reads a snippet about their best worst boys, Egan and Petrel before we get to talking about their newest book as M. Daniel McDowell, The Shepherd in Shadow, which releases June 28th! Things we mention in this episode: Valerie Valdes The Gormenghast series, by Mervyn…

1
3rd Annual Pride Special 58:00

3M ago58:00

58:00

This week we’re excited to be hosting River Reads’ 3rd Annual Pride Special! It has been quite the year for host River Wilde, following their DragStory Time Performance in 2023. Join them, as they share their words of hope and tales of goblins, porridge and pots of pink. This episode features the fairy tales, Fundevogal, by Brothers Grimms, The Gob…

1
The one with real CX research - Nicole Kyle Managing Director CMP E169 32:02

3M ago32:02

32:02

🎤🎞️Customers, Self Service, AI, oh my! “The one with real CX research” with Nicole Kyle Managing Director CMP in CX Passport Episode 169🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:48 Origins of Nicole’s curiosity 4:40 Why focus on customer experience research? 7:00 More human psychology in customer experience 8:45 Why don't customers u…

1
Campaign 2 S3E12: Acolyte of Grimmr 1:42:56

4M ago1:42:56

1:42:56

The party tries their best to save the Dragonborn prisoners from becoming sacrifices for Grimmr in his fight against Vitondas.توسط HouseCommonBlood

1
The one with CX automation - Jasen Williams Global VP Corporate Marketing Verint E168 32:35

4M ago32:35

32:35

🎤🎞️Get real results and separate hype from reality “The one with CX automation” with Jasen Williams Global VP Corporate Marketing for episode sponsor Verint in CX Passport Episode 168. What’s in the episode?... CHAPTERS 0:00 Introduction 2:26 Power of storytelling in business 6:13 AI allows cost cutting AND better customer experience 10:18 Balancin…

1
Ep 27 - Tales of Curiosity 57:57

4M ago57:57

57:57

Get ready for Episode 27 - Tales of Curiosity! Curiosity drives us to thrive by uncovering the unknown and seeking understanding. Stay curious and watch as your life transforms, heals and fosters love for others. This week will feature a longer story, ‘Soup from a Sausage-peg,’ from the collection, Fairy Tales, by Hans Andersen. As well as the shor…

1
Episode 61: Meg Elison – Hemet 52:22

4M ago52:22

52:22

This time around, I’m thrilled to welcome to the show Meg Elison! Meg reads to us from the start of their trunked novel, Hemet, which leads us into a wonderful conversation about a whole host of topics, including her own artist’s statement on spooky stuff.توسط Tales from the Trunk

1
The one with the (CX) Pet Shop Boys - Scott Lee Holloway, VOC Manager APS Bank (Malta) E167 34:42

4M ago34:42

34:42

🎤🎞️MALTA Y’all!!! “The one with the (CX) Pet Shop Boys” with Scott Lee Holloway, VOC Manager APS Bank (Malta) in CX Passport Episode 167 🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:29 Pet Shops and CX Origin Stories 4:40 Bad customer experience is expensive 7:45 Overcoming skepticism about customer experience 9:20 Firefighting vs proce…

1
The one with the customer support great day - Jordan Hooker CX #OpenToWork E166 25:10

4M ago25:10

25:10

🎤🎞️The month’s CX #OpenToWork seeker in “The one with the customer support great day” with Jordan Hooker in CX Passport Episode 166🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:30 Why is customer experience important? What drew Jordan to CX? 7:00 How to create sustainably good experiences for customers 11:29 Contact center insight story …

1
Campaign 2 S3E11: Shrine of Yimmarra 2:14:40

4M ago2:14:40

2:14:40

The party reaches their destination, a shrine on an isle with a hidden passageway all across the Titan Sea. Unfortunately, they run into an evil cultist trying to assist their god.توسط HouseCommonBlood

1
Ep 26 - Smoke and Mirrors Deceive Thee 57:47

4M ago57:47

57:47

This week on River Reads, Episode 26 - Smoke and Mirrors Deceive Thee, will be featuring a longer tale, The White Cat, from collection, "the Blue fairy book”, by Andrew Lang. As well as a shorter tale, The Turnip, by the Brothers Grimm’s. What was our Gender Blender tale this week? Stay tuned to the end, for reveal! River Reads is not a kids show b…

1
Book Tour 39: Victor Manibo – Escape Velocity 41:15

4M ago41:15

41:15

This time around, it’s my delight to welcome back to the show Victor Manibo! After a bit of catching up, we get into Victor’s new book, Escape Velocity, which releases later this month from Erewhon Books! Things we mention in this episode: The Sleepless, by Victor Manibo Victor’s first episode “The Cask of Amontillado,” by Edgar Allan Poe The Fall …

1
The one where org design gets in the way - Silvana Buljan Executive Director Bond EMEA E165 34:07

4M ago34:07

34:07

🎤🎞️How can org design affect customer centricity? “The one where org design gets in the way” with Silvana Buljan Executive Director Bond EMEA in CX Passport Episode 165🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 3:27 Taking customer centricity from buzzword to action 7:01 Org design can impede customer centricity 11:25 Talent management …

1
Campaign 2 S3E10: The Holy Lances 1:35:33

5M ago1:35:33

1:35:33

The party must decide what to do with newly born genasi refugees in the middle of the ocean.توسط HouseCommonBlood

1
The one with the Disney Wisdom - Francesca Tempestini - Employee Experience Advocate E164 32:53

5M ago32:53

32:53

🎤🎞️Let the mouse guide us in “The one with the Disney Wisdom” with Francesca Tempestini - Employee Experience Advocate in CX Passport Episode 164🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:58 Becoming aware of the importance of customer experience 6:56 Developing a reflex for customer experience 10:17 Handling customer concerns at Disn…

1
Ep 25 - Creatures of Small 57:38

5M ago57:38

57:38

This week, Episode 25, Creatures of Small, and as a small creature themselves, host, River Wilde, can attest to the fabulousness of such a small size. Today's tales involve a bunch of small things, from beetles to little men, though all have some pretty big personalities, or one might say, egos. Nothing wrong with that, confidence. It’s when confid…

1
Episode 60: Ivy Fox – Strapped 2:13:05

5M ago2:13:05

2:13:05

In addition to the regular strong language, this episode carries content warnings for: reclaimed gay slurs; a non-graphic depiction and discussion of non-consensual sex; depictions of consensual violence; and discussions of attempted suicide, medical trauma, experiences of psyche wards, descriptions of psychosis, forcible medication, restraint, exp…

1
The one with Customer Trust - Ilenia Vidili Customer Centricity Advisor E163 32:47

5M ago32:47

32:47

🎤🎞️Find customer centricity in “The one with Customer Trust” with Ilenia Vidili Customer Centricity Advisor in CX Passport Episode 163🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:52 Understanding Customer Centricity 6:49 The Business Value of Customer Centricity 10:42 Consistency and Commitment in Customer Centricity 13:31 Building Cust…

1
The one with LEGO Serious Play - Sirte Pihlaja, CEO & LEGO Serious Play Facilitator E162 34:17

5M ago34:17

34:17

🎤🎞️Recover your creativity! “The one with LEGO Serious Play” with Sirte Pihlaja, CEO and LEGO Serious Play Facilitator in CX Passport Episode 162🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:47 Journalism as a path to customer experience 5:48 The importance of creativity as adults 10:09 All about LEGO Serious Play 15:39 1st Class Lounge …

1
Ep 24 - Transformations 58:00

5M ago58:00

58:00

River Reads, Episode 24 - Transformations, is all about, you guessed it, transformations. Specifically, of self, of character, of circumstance, and of fate. Showcasing a selection of stories from the collection, ‘Grimm’s Fairy Tales,' by Brother’s Grimms. The lineup includes beloved classics like, 'The Raven’, ‘The Gallant Tailor’, and ‘The Elves a…

1
Book Tour 38: John Wiswell – Someone You Can Build a Nest In 1:07:20

5M ago1:07:20

1:07:20

This time around it is my absolute delight to welcome John Wiswell back to the show to talk about his debut novel, Someone You Can Build a Nest In, which just released this very week! We talk about John’s favorite bits both in and no longer in the book, along with conversation about language, games, and a surprise musical performance! Things mentio…

1
Campaign 2 S3E09: Hippocampus 1:37:14

5M ago1:37:14

1:37:14

The party gets REALLY close to their steeds, learning far more than their mortal minds should allow.توسط HouseCommonBlood

1
The one where she’s feral about support - Ashley Hayslett CX #OpenToWork E161 36:21

5M ago36:21

36:21

🎤🎞️Let’s help our next CX #OpenToWork seeker in “The one where she’s feral about support” with Ashley Hayslett in CX Passport Episode 161🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:48 Early Experience in Customer Support 4:14 The Joy of Helping People with Customer Support 7:41 Bridging Gap Between Customer and Business Decisions 13:39…

1
The one with the people heroes - Celia Fleischaker CMO at isolved E160 31:59

6M ago31:59

31:59

🎤🎞️Up up and away! “The one with the people heroes” with Celia Fleischaker CMO at episode sponsor isolved in CX Passport Episode 160? What’s in the episode?... CHAPTERS 0:00 Introduction 3:05 Blending Marketing and Experience 6:28 Defining Employee Experience 8:49 Employee Experience and Tangible Business Value 13:50 Employee Expectations and Custo…

1
Ep 23 - Tales of 23 58:00

6M ago58:00

58:00

River Reads, Episode 23 - Tales of 23, is all about the number twenty-three! With our 23rd episode falling on March 23 we thought this called for a celebration of this numerical cosmic alignment! Showcasing a selection of stories from the renowned collection "Fairy Tales and Stories" by Hans Christian Andersen. The lineup includes beloved classics …

1
Campaign 2 S3E08: Farewell, Tandeca Island! 1:56:03

6M ago1:56:03

1:56:03

The party is tying up loose ends on Tandeca Island before leaving for Frostheart.توسط HouseCommonBlood

1
The one with mental health and CX - Stephanie Coradin CEO & Founder DEMBO Inc E159 32:32

6M ago32:32

32:32

“The one with mental health and CX” with Stephanie Coradin CEO & Founder DEMBO Inc in CX Passport Episode 159🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:35 Linking Mental Health and Leadership 5:25 Mental Health and Customer Experience 9:43 Importance of Self Awareness 12:27 Hospitality and Customer Experience 13:53 Role of Listening a…

1
Episode 59: Laura Blackwell – "Poor Prisoners" 1:21:52

6M ago1:21:52

1:21:52

This time around, it’s my pleasure to welcome longtime friend of the show Laura Blackwell! Laura reads to us from her very very trunked story, “Poor Prisoners,” which leads us into a wide-ranging discussion of things we wish we’d learned sooner, writers whose work we admire, and kindness to our past selves. Things we mention in this episode: Story …

1
The one with where she’s OG AI - Alyona Medelyan Co-Founder & CEO Thematic E158 32:35

6M ago32:35

32:35

🎤🎞️“The one with where she’s OG AI” with Alyona Medelyan Co-Founder & CEO Thematic in CX Passport Episode 158🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:43 Alyona representing OG of AI 5:46 Advancements in AI and Language Models 8:16 Thematic origin story - Solving customer problems 10:26 Democratization of Insights 14:29 Understanding…

1
Ep 22 - Things From a Trunk 58:00

6M ago58:00

58:00

In this weeks, Episode 22 - Things From a Trunk, fairy tales involve things one might find in, you guessed it, a trunk! Featuring stories from collection, Fairy Tales and Stories, by Hans Christian Andersen, including, 'The Shirt Collar', 'The Red Shoes', 'The Flying Trunk', and 'The Puppet Showman'. Remember to tune till the end of the show for Ep…

1
Campaign 2 S3E07: The Scaleless Dragon 2:06:48

6M ago2:06:48

2:06:48

The party attempts to body-swap Captain Valentine with a lookalike corpse. To make matters worse, they are in the presence of an ancient dragon with exposed flesh.توسط HouseCommonBlood

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