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007. Don’t Let Efficiency Destroy Customer Value
Manage episode 407524447 series 3562906
محتوای ارائه شده توسط John E. Grant. تمام محتوای پادکست شامل قسمتها، گرافیکها و توضیحات پادکست مستقیماً توسط John E. Grant یا شریک پلتفرم پادکست آنها آپلود و ارائه میشوند. اگر فکر میکنید شخصی بدون اجازه شما از اثر دارای حق نسخهبرداری شما استفاده میکند، میتوانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
Streamlining processes in your law practice makes sense. It saves you and your team precious time and energy and keeps the backend running smoothly. However, optimizing a system for efficiency doesn’t always go down well with clients. In fact, it can reduce customer value and loyalty, leaving them disengaged from the process you’re helping them through.
Tune in this week to discover how you might unknowingly be alienating your customers in an effort to have efficient systems in your law firm. I’m discussing how to find the line that separates efficiency and customer value, and you’ll learn how to help customers see intrinsic value in becoming part of your streamlined systems.
For full show notes, transcript, and more information, visit: https://www.agileattorney.com/7
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