Ep. 17 - Organizational Change Management

What's Your Baseline? Enterprise Architecture & Business Process Management Demystified

Welcome to another episode of our podcast. Today's topic is organizational change management, which is the counterpart to the previous episode of "Management of Change" where we spoke with Caspar Jans. This episode covers the "people side" of changes that are planned in your architecture and implementation projects, and we are covering the why, org design, communication, and enablement topics.

In detail we are talking about:

• Org Change Mgmt vs. Management of Change. OCM is not the "feel good stuff" but a management practice
• Reasons for resistance: fear of loosing authority, security, capability
• Valley of Tears concept
• Three areas of a successful implementation: content, governance, and adoption
• The “why” of change
• Org designDisconnect when creating org designs
• Typically no connection to architecture group or solution designs
• Org design people need to pick up new skills
• OCM is a Management discipline
• Stakeholder identification, Net-Map concept
• OCM strategy and plan
• Communication - Content, frequency, mediums, assessing effectiveness of communication (feedback and measuring behavior)
• Building a change organization
• Get feedback and adapt communication material
• Communication is the long tail of transformation. Don’t stop communicating after go-live
• Celebrate success
• Enablement
• Curriculum
• Stakeholders, strategy and plan
• Develop material, setup infrastructure
• Conduct training - Role of client personnel (train-the-trainer, super users, first level support, etc.)
• Feedback
• Measure behavior changes
• Adapt your strategy
• Support
• Knowledge Management

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The full show notes, including graphics, further links, credits, and transcript, are available at whatsyourbaseline.com/episode17.