From Telecom to AI: How 8x8 Simplifies Employee and Customer Conversations

What's Up with Tech?

محتوای ارائه شده توسط Evan Kirstel. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Evan Kirstel یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

13 weeks پیش 19:45

MP3•خانه قسمت

Interested in being a guest? Email us at admin@evankirstel.com

Cloud communications has evolved far beyond buzzwords and technical features—today it's about delivering real business outcomes. In this engaging conversation with Bruno, CMO of 8x8, we explore how one of the original players in the communications technology space continues to adapt and innovate in a highly competitive market.
Bruno shares a refreshingly straightforward approach to making complex technology accessible: focus on the business benefits rather than technical specifications. As he puts it, "There's so much fatigue in the industry on the features, the bytes, and everything that we're pushing." Instead, 8x8 emphasizes how their unified communications, contact center, and API solutions work together to improve customer experiences and drive growth.
The discussion takes us through the evolution of workplace communications in the post-pandemic era. While 8x8 embraces hybrid work, Bruno offers thoughtful perspectives on when face-to-face interaction adds unique value: "When you run creative sessions, or deep data sessions, or when you're in a C-level strategy meeting... the energy in the room is really important." This nuanced view reflects 8x8's understanding that technology should enable flexibility rather than dictate a single approach.
We also dive into 8x8's practical approach to AI implementation. Rather than chasing trendy applications, they focus on using AI to analyze communication patterns across channels, identify operational bottlenecks, and deliver actionable business intelligence. Bruno emphasizes the importance of building trust through simplicity and accountability, noting that in an industry where technology decisions have long-term implications, customers need partners they can trust for the long haul.
Want to connect with 8x8 and learn more about their approach to business communications? Visit 8x8.com and check their events tab for upcoming opportunities to engage with their team across the US, UK, Europe, and Asia.

Support the show

More at https://linktr.ee/EvanKirstel

فصل ها

1. Introduction to 8x8 and Bruno (00:00:00)

2. The Challenge of Cloud Communications Marketing (00:02:30)

3. Differentiating in a Competitive Market (00:04:30)

4. Adapting to Post-COVID Hybrid Work (00:06:16)

5. Leveraging AI at 8x8 (00:09:03)

6. Building Customer Trust and Credibility (00:12:44)

7. Future Trends in Customer Engagement (00:16:30)

8. Upcoming Events and Closing (00:19:10)

439 قسمت

#Tech #Business #Marketing #Evan Kirstel #Telecom #Technology #Mobile #Wireless #Cybersecurity #Entrepreneur #Cloud IT #B2B #IoT #VoIP #CIO

From Telecom to AI: How 8x8 Simplifies Employee and Customer Conversations

What's Up with Tech?

published 13 weeks پیش

اشتراک گذاری

MP3•خانه قسمت

Interested in being a guest? Email us at admin@evankirstel.com

Support the show

More at https://linktr.ee/EvanKirstel

فصل ها

1. Introduction to 8x8 and Bruno (00:00:00)

2. The Challenge of Cloud Communications Marketing (00:02:30)

3. Differentiating in a Competitive Market (00:04:30)

4. Adapting to Post-COVID Hybrid Work (00:06:16)

5. Leveraging AI at 8x8 (00:09:03)

6. Building Customer Trust and Credibility (00:12:44)

7. Future Trends in Customer Engagement (00:16:30)

8. Upcoming Events and Closing (00:19:10)

439 قسمت

#Tech #Business #Marketing #Evan Kirstel #Telecom #Technology #Mobile #Wireless #Cybersecurity #Entrepreneur #Cloud IT #B2B #IoT #VoIP #CIO

All episodes

1
AI Meets DNA: Democratizing Precision Health 28:59

15 hours پیش28:59

28:59

Interested in being a guest? Email us at admin@evankirstel.com Dr. Kapoor takes us on a fascinating journey from the COVID pandemic's testing challenges to his groundbreaking work at BioAero, where AI meets genomics to revolutionize healthcare delivery. What began as an effort to speed up COVID test results evolved into a mission to solve a critical healthcare bottleneck: the months-long wait for genomic sequencing data that makes personalized medicine nearly impossible to deliver at the point of care. "There's a secret key all of us are born with—a blueprint of our life," Dr. Kapoor explains, describing how our genetic code holds crucial information about disease risks and medication responses that remain largely untapped in current medical practice. The implications are staggering: many patients receive medications that won't work for their genetic makeup, suffering unnecessary side effects while missing potential benefits from treatments better suited to their unique biology. The conversation explores how healthcare is evolving from its traditional reactive model toward "Healthcare 3.0"—where imaging, blood tests, and genomics create a comprehensive picture of a patient's health, enabling truly personalized treatment plans. Dr. Kapoor illustrates this with compelling examples: every seventh person doesn't respond to aspirin after a heart attack, many Asians experience side effects from high-dose statins, and diet recommendations like "Mediterranean diet" may benefit some genetic profiles more than others. With BioAero's technology, doctors can move beyond population-based averages to treatments tailored for individual genetic makeup. Beyond clinical applications, Dr. Kapoor shares his vision for decentralized health data that empowers patients to control their own information, potentially transforming clinical trials by making them more inclusive of diverse populations. Looking ahead, he predicts healthcare increasingly delivered at home, with less reliance on hospitals except for acute care and special procedures. Countries worldwide are already implementing nationwide genomic programs, recognizing that the future of medicine lies in understanding and applying the genetic blueprint we all carry. Want to explore your own genetic makeup? Visit BioAero's website to access a range of testing services, from gut microbiome analysis to whole genome sequencing—all delivered with a commitment to privacy and personalized healthcare that truly works for you. PodMatch PodMatch Automatically Matches Ideal Podcast Guests and Hosts For Interviews Support the show More at https://linktr.ee/EvanKirstel…

1
AI, Deep Fakes, and Your Digital Self: Navigating the New Identity Landscape 26:35

۳ روز پیش26:35

26:35

Interested in being a guest? Email us at admin@evankirstel.com Every chip in every device around you has at least one identity associated with it. Machine identities now outnumber human ones online. AI can replicate your face and voice with frightening accuracy. Welcome to the brave new world of identity security. Jeff Reich, Executive Director of the Identity Defined Security Alliance (IDSA), brings over 45 years of security experience to this fascinating discussion about why identity has become ground zero in today's cybersecurity battles. The perimeter has shifted dramatically — from physical computer rooms to worldwide networks, and now to every connected device. With this expansion, traditional approaches to security have become dangerously inadequate. Through vendor-neutral research and collaboration, IDSA is addressing critical gaps in our identity security practices. Their findings are sobering: 98% of organizations experienced identity-related security incidents. While most organizations have implemented basic protections like strong passwords, sophisticated threats like ransomware, identity theft, and deepfakes continue to evolve faster than our defenses. Reich offers practical wisdom for security leaders navigating this landscape. He distinguishes between mere compliance and actual security, noting that "every major credit card breach occurred at organizations that were PCI compliant until the moment the breach occurred." For overwhelmed CISOs, he suggests focusing on communicating in executive language rather than technical terms, and accepting that sometimes the role functions as "Chief Scapegoat Officer" — concentrating on doing what's right rather than just protecting one's position. As technology advances faster than our ability to adapt to it, non-human identities and AI-driven threats will dominate security concerns in the coming months. Organizations must look beyond checkbox compliance toward substantive, thoughtful approaches to identity security that can withstand the complex threats of tomorrow's digital landscape. PodMatch PodMatch Automatically Matches Ideal Podcast Guests and Hosts For Interviews Support the show More at https://linktr.ee/EvanKirstel…

1
Retail Revolution: Navigating Tariffs and Trends 24:38

۳ روز پیش24:38

24:38

Interested in being a guest? Email us at admin@evankirstel.com PodMatch PodMatch Automatically Matches Ideal Podcast Guests and Hosts For Interviews Support the show More at https://linktr.ee/EvanKirstel

1
AI-Powered Observability Is Changing How We Manage Enterprise Storage Forever 25:48

۴ روز پیش25:48

25:48

Interested in being a guest? Email us at admin@evankirstel.com Unified visibility has transformed from a luxury into a business-critical imperative for enterprises navigating today's complex IT landscape. In this revealing conversation with Sunitha Rao, who leads Hitachi Vantara's hybrid cloud business unit, we explore why this shift has occurred and how their newly launched VSP360 platform delivers game-changing capabilities. The driving forces behind unified visibility's rise are compelling - AI's acceleration, evolving regulatory landscapes across regions, and the pressing need for financial agility as we approach 2025. Organizations struggling with fragmented visibility across hybrid environments can no longer afford the inefficiencies of siloed approaches. As Sunitha explains, "You really have the AI that's allowing you to have data insights that are explainable, that allow you to give a cross-domain visibility across the board." VSP360's visibility-driven architecture represents a fundamental rethinking of enterprise storage management. Rather than bolting on capabilities, Hitachi has built a unified control plane that provides intelligent insights through what Sunitha calls a "single pane of smart glass." The platform leverages AI-powered observability to deliver real-time performance telemetry, predictive analytics, and automated recommendations that help organizations optimize their entire storage fleet - whether on-premises, in the cloud, or at the edge. Perhaps most impressive is how VSP360 addresses the ever-present challenge of shadow IT and cloud sprawl. Through comprehensive visibility and AI-driven recommendations, organizations gain the ability to detect idle resources, misaligned storage tiers, and potential cost optimizations. One beta customer reported freeing up 60% of their IT team's efforts by leveraging these capabilities - allowing valuable technical talent to focus on high-value strategic initiatives rather than routine management tasks. For CIOs embarking on this journey toward unified visibility, Sunita offers practical advice: start by acknowledging fragmentation as both a technical and business requirement, conduct a comprehensive asset assessment, and seek platforms that provide unified control with built-in governance. As she notes, "Your visibility is basically building efficiency, and efficiency is basically building you to transform the way you manage your data environments." Curious about how unified visibility could transform your organization's approach to data management? Explore how Hitachi's visibility-driven architecture might help you gain control of your diverse IT landscape while preparing for the AI-driven future. PodMatch PodMatch Automatically Matches Ideal Podcast Guests and Hosts For Interviews Support the show More at https://linktr.ee/EvanKirstel…

1
Digital Giants: Inside TELUS Digital's Global CX Transformation 20:53

۴ روز پیش20:53

20:53

Interested in being a guest? Email us at admin@evankirstel.com Support the show More at https://linktr.ee/EvanKirstel

1
Why your organization needs a stronger approach to identity security right now. 26:35

۴ روز پیش26:35

26:35

1
What happens when AI meets the arcane world of enterprise networking? 20:31

۷ روز پیش20:31

20:31

Interested in being a guest? Email us at admin@evankirstel.com Telecom procurement has remained stubbornly rooted in spreadsheets, emails, and manual workflows – even as enterprises spend millions on critical network infrastructure. But what happens when modern AI technology meets this arcane industry? Dennis Thankachan founder and CEO of Lightyear, takes us on a fascinating journey from hedge fund investing to building what he calls "the telecom operating system for the enterprise." After becoming obsessed with the telecom sector's untapped potential, Dennis discovered large companies were managing tens or hundreds of millions in annual telecom spend with painfully outdated tools and processes. This revelation sparked the creation of Lightyear – a platform that digitizes and automates the entire telecom lifecycle. The conversation explores how Lightyear's proprietary dataset, built from thousands of telecom RFPs, provides unprecedented visibility into market trends like bandwidth price inflation and the FCC-mandated replacement of traditional copper phone lines. We discuss the profound impact of AI on enterprise networking needs and management approaches, with Dennis revealing how Lightyear helps customers save over 20% on costs and 70% on time spent managing telecom services. What makes this discussion particularly valuable is the rare window it provides into an industry that touches everything yet remains mysterious to most. Whether you're managing enterprise infrastructure, interested in AI's practical business applications, or simply curious about how the digital backbone of commerce is evolving, you'll come away with fresh insights into telecom's hidden complexities and emerging solutions. Check out Lightyear's State of Connectivity 2025 report on their website to learn more about the trends shaping enterprise networking. Support the show More at https://linktr.ee/EvanKirstel…

1
Why Your AI Initiatives Are Stuck at the Starting Line 19:58

۸ روز پیش19:58

19:58

Interested in being a guest? Email us at admin@evankirstel.com Data without context is just noise. Despite billions invested in data infrastructure, most Fortune 1000 companies struggle to extract meaningful value from their investments. Why? They've built complex, fragmented ecosystems focused on tools rather than outcomes. Srujan Akula, founder of The Modern Data Company, shares how his frustration with this industry-wide problem led to a revolutionary approach. After witnessing global enterprises repeatedly fail to achieve ROI from massive data investments, he and co-founder Animesh Kumar developed an operating system for data that converges the entire management stack into a simplified, business-centric ecosystem. What makes their approach unique is how they flip traditional data management on its head. Instead of starting with source systems and figuring out what to do later, they begin with business intent and work backward. This right-to-left paradigm dramatically improves efficiency and accelerates time-to-value. One $30 billion distribution company transformed their customer marketing capabilities in just six weeks after spending years and $70-80 million without success. The timing couldn't be more critical as organizations rush toward AI adoption. Akula reveals that 75-80% of enterprises are "stuck at the starting line" with AI initiatives because their data lacks the context and business meaning AI requires to be effective. By positioning their operating system as the "brain" that provides this context, The Modern Data Company helps businesses move beyond experiments to embedding AI into decision-making processes. Perhaps most refreshing is their business approach - founded on humility, empathy, accountability, and transparency, they measure success by time-to-ROI and charge based on value created rather than seats or data volume. As Akula looks toward a future where agent technologies will transform enterprise efficiency, The Modern Data Company continues expanding with federal partnerships and an upcoming SaaS offering that promises to be "an AWS for data." Support the show More at https://linktr.ee/EvanKirstel…

1
Beyond Insurance: The Hidden Path to Affordable Healthcare 22:27

۹ روز پیش22:27

22:27

Interested in being a guest? Email us at admin@evankirstel.com Support the show More at https://linktr.ee/EvanKirstel

1
Marketing Essentials for Small Business Growth 28:26

۹ روز پیش28:26

28:26

Interested in being a guest? Email us at admin@evankirstel.com The marketing landscape is constantly evolving, but what actually works for small businesses with limited time and resources? Dave Charest, Director of Small Business Success at Constant Contact, reveals the surprising truth: despite all the technological advancements, success still comes down to building authentic relationships. Drawing from Constant Contact's extensive research with thousands of SMBs, Dave shares eye-opening statistics: 56% of small business owners have less than an hour daily for marketing, 73% feel uncertain about their strategy, and over half regularly procrastinate on marketing tasks. These challenges create a perfect storm where business owners know marketing matters but struggle to implement effective approaches. What's truly fascinating is the generational shift happening right now. Gen Z and millennials are actively seeking out small businesses at nearly twice the rate of baby boomers. They're deliberately choosing to support companies that align with their values and create authentic experiences. This presents an incredible opportunity for SMBs willing to showcase what makes them unique. While social media remains important, Dave cautions against over-reliance on these "rented" platforms where algorithms can change overnight. Instead, he advocates building assets you actually own—particularly your email list, which he describes as "pure gold" for small businesses. Unlike social followers that can disappear with algorithm changes, your email list represents a tangible business asset that adds significant value. The conversation takes an exciting turn when discussing AI's potential for time-strapped business owners. Dave highlights Constant Contact's AI-powered campaign builder that can create comprehensive multi-channel marketing strategies based on simple prompts about your business goals. These technologies don't replace human connections but rather free up owners to focus on creating the personal experiences that increasingly differentiate them in today's marketplace. Looking for practical marketing guidance that cuts through the noise? This conversation delivers actionable insights on building customer relationships, leveraging automation effectively, and finding the right balance between technology and human connection for your small business. PodMatch PodMatch Automatically Matches Ideal Podcast Guests and Hosts For Interviews Support the show More at https://linktr.ee/EvanKirstel…

1
When AI Meets Identity Protection: The Full Story of Loti's Internet Takedown Service 20:23

۹ روز پیش20:23

20:23

Interested in being a guest? Email us at admin@evankirstel.com Imagine having a delete button for the internet. That's exactly what Loti offers—a groundbreaking service that literally downloads the entire web and runs sophisticated face and voice recognition across billions of pieces of content to find and remove unwanted digital traces. Luke Arrigoni, Loti's founder, shares how the service evolved from combating non-consensual intimate imagery into a comprehensive digital protection platform now backed by major entertainment agencies and venture capital. What sets Loti apart is their extraordinary technical approach—they can identify as little as 15% of a face or voice, making them uniquely effective at finding content that's deliberately hidden or manipulated. The company processes takedown requests within 24 hours, dramatically faster than traditional DMCA requests that can take weeks. Corporate executives have become major users of the platform as deepfake threats proliferate. Scammers create convincing impersonations of C-suite leaders to sell fake access to companies or release fraudulent financial information. Meanwhile, celebrities and public figures use Loti in surprisingly strategic ways. Rather than removing everything, most clients establish specific rules about what should remain online versus what should be taken down, understanding that their digital presence forms an important part of their public identity. The conversation explores fascinating ethical dimensions of digital protection. Loti operates as a "strategy engine, not a morality engine," allowing clients to set their own boundaries. While they support child protection organizations and partner with major social platforms to streamline takedowns, they deliberately avoid providing "surveillance as a service" to law enforcement, recognizing the complex ethical questions such arrangements would raise. Ready to protect your digital self? Visit Loti's website to explore their services, including a free option providing five takedowns monthly for individual users who need protection without the hefty price tag. Support the show More at https://linktr.ee/EvanKirstel…

1
AI Test Engineers: The Future of QA 22:08

11 روز پیش22:08

22:08

Interested in being a guest? Email us at admin@evankirstel.com Testing has become the hidden bottleneck in software development. While companies invest heavily in AI-powered coding tools to accelerate development, quality assurance can't keep pace—until now. Tal Barmeir, serial entrepreneur and co-founder of BlinqIO, reveals how his company's AI test engineer is fundamentally changing the testing landscape. This isn't just another automation tool; it's an intelligent system that autonomously creates, executes, and maintains test code by understanding the business logic behind requirements. When a user interface changes, the AI doesn't break—it adapts, just as a human would. The most revolutionary aspect? Solving the seemingly impossible challenge of comprehensive testing coverage. Traditional testing requires enormous resources to cover multiple browsers, devices, screen sizes, and languages. Blinq's AI test engineer handles all variations from a single test requirement, effectively "speaking" 50+ languages and navigating different UI layouts with human-like intelligence. Contrary to replacement fears, this technology transforms rather than eliminates human roles. Testers evolve from frantically coding automation scripts to managing and auditing AI-generated work. Organizations finally have a path to achieve 100% testing coverage—something most have given up on due to resource constraints. Getting started takes minutes, using familiar test recording workflows enhanced with AI capabilities. The system creates business-logic descriptions rather than mechanical UI interaction scripts, enabling intelligent adaptation as applications evolve. Ready to eliminate your testing bottleneck? Discover how an AI test engineer could transform your quality assurance while accelerating your entire software development lifecycle. Support the show More at https://linktr.ee/EvanKirstel…

1
Building The Future: AMD's Software Strategy for the AI Revolution 22:51

14 روز پیش22:51

22:51

Interested in being a guest? Email us at admin@evankirstel.com The AI revolution demands a new approach to computing infrastructure, and AMD is positioning itself at the forefront of this transformation through an ambitious software strategy that empowers developers and enterprises alike. In this illuminating conversation, Anush Elangovan—who joined AMD through the acquisition of his company NordI—shares how AMD is fundamentally rethinking its approach to software development. Rather than treating software as merely an enabler for hardware, AMD now views its software layer as a product with a 10-year lifecycle that transcends hardware generations. This philosophical shift is enabling developers to build with confidence on AMD platforms like ROCm, knowing their investments will be supported long-term. Perhaps most striking is AMD's embrace of open source development. The company has moved to a model where both internal and external developers work from the same source code, allowing customers to modify core components just as AMD engineers can. This democratization has already yielded impressive results, with community contributors enhancing Windows support for ROCm faster than AMD might have accomplished internally. For enterprise customers, AMD is launching a Developer Cloud that offers free credits to try AMD GPUs with a seamless path from development to production. Energy efficiency—increasingly critical as AI compute demands grow—represents another AMD advantage. Their innovative chiplet design for Instinct platforms provides granular control over power utilization, with features like CPX mode that can partition compute units and disable interconnects when not needed. Looking ahead, AMD anticipates inference workloads will dominate AI compute demands, and is designing both hardware and software to excel in this environment. Explore these innovations and more at AMD's Advancing AI event on June 12th, featuring new hardware announcements, RocM 7, and the Developer Cloud launch. Connect with AMD's AI team on X @AIatAMD to join the conversation about the future of artificial intelligence. Support the show More at https://linktr.ee/EvanKirstel…

1
Beyond AV: Building the Intelligent Workplace Ecosystem 11:42

16 روز پیش11:42

11:42

Interested in being a guest? Email us at admin@evankirstel.com Artificial intelligence isn't just changing how we work—it's fundamentally transforming the workplace itself. In this eye-opening conversation direct from InfoComm, Ryan from Unified Communications takes us inside booth 3817 to explore their groundbreaking approach to creating truly intelligent workspaces. What makes their vision unique is how they're moving beyond traditional AV integration to develop specialized AI agents addressing real business challenges. Their Company Pulse Agent conducts conversational interviews with employees through Teams, gathering and summarizing valuable feedback for leadership. Their Customer Advocate Agent monitors email communications to detect potential issues before they escalate, while their Teams Room Support Agent provides comprehensive help for meeting technology, grounded in Microsoft documentation and manufacturer specifications. The most captivating demonstration happens inside their "Whisper Suite," where Ryan showcases how AI integration with hardware platforms creates almost magical workplace experiences. Imagine walking into a meeting room and simply asking how to use it—no manual needed. Or picture a room that automatically adjusts settings when the furniture arrangement changes from boardroom to classroom setup. These aren't futuristic concepts but practical applications UC delivers today. Beyond the technology itself, Ryan emphasizes the importance of having a holistic partner for implementing AI workplace solutions. Their GlobalView AV portal provides complete visibility from project proposal through ongoing room management, while their e-procurement solutions help manage device standards across global organizations. For organizations feeling overwhelmed by rapid technological change, UC offers both strategy sessions and a learning platform integrated with Microsoft Graph to help teams stay current. Ready to transform your workplace with intelligent technology that works for you, not the other way around? Visit UC at InfoComm booth 3817 or book a strategy session through the link below to begin your journey toward a truly AI-powered workplace ecosystem. Support the show More at https://linktr.ee/EvanKirstel…

1
How AI is Making Every Seller Your Best Seller 21:44

17 روز پیش21:44

21:44

Interested in being a guest? Email us at admin@evankirstel.com What would your sales team look like if every rep could sell like your top performer? That's the transformative promise of AI in sales, and it's happening right now. Arjun Pillai, serial entrepreneur and CEO of Docket, an AI platform transforming B2B sales, reveals how his third venture in sales technology is fundamentally changing how companies approach go-to-market strategies. The problem? A staggering 90% of sales knowledge exists either in people's heads or buried in unstructured data like call recordings and chat conversations. This creates endless inefficiencies, slows down new hires, and leaves revenue on the table. Docket's solution is brilliant in its simplicity: create a comprehensive "sales knowledge lake" that captures both structured and unstructured data, filters out the noise, and learns specifically from top performers. On this foundation, they've built two game-changing AI agents. Their AI seller autonomously engages website visitors with human-like conversations, while their AI sales engineer – the true breakthrough – provides real-time support during sales calls, helping representatives instantly answer technical questions or handle objections exactly as the company's best salespeople would. The results speak volumes: customers report 12% higher win rates, 10% shorter sales cycles, and 15% faster onboarding for new reps. With over 15 months of enterprise deployment and 55,000+ questions answered, Docket has proven these systems can work at scale without the hallucination problems that plague many AI implementations. Through confidence scoring, reference links, and customizable guardrails, they've built the trust necessary for widespread adoption. Perhaps most fascinating is Arjun's perspective on the future. While fully autonomous AI sellers will increasingly handle simpler, high-volume transactions, human representatives will remain essential for complex enterprise sales. The companies that thrive won't be those that replace humans, but rather those that strategically augment their capabilities – enabling every seller to perform like their very best. Want to see how AI could transform your sales organization? Discover what's possible when you unlock the hidden knowledge in your go-to-market teams. Support the show More at https://linktr.ee/EvanKirstel…

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پادکست هایی که ارزش شنیدن دارند

What's Up with Tech? « »
From Telecom to AI: How 8x8 Simplifies Employee and Customer Conversations

فصل ها

1. Introduction to 8x8 and Bruno (00:00:00)

2. The Challenge of Cloud Communications Marketing (00:02:30)

3. Differentiating in a Competitive Market (00:04:30)

4. Adapting to Post-COVID Hybrid Work (00:06:16)

5. Leveraging AI at 8x8 (00:09:03)

6. Building Customer Trust and Credibility (00:12:44)

7. Future Trends in Customer Engagement (00:16:30)

8. Upcoming Events and Closing (00:19:10)

From Telecom to AI: How 8x8 Simplifies Employee and Customer Conversations

فصل ها

1. Introduction to 8x8 and Bruno (00:00:00)

2. The Challenge of Cloud Communications Marketing (00:02:30)

3. Differentiating in a Competitive Market (00:04:30)

4. Adapting to Post-COVID Hybrid Work (00:06:16)

5. Leveraging AI at 8x8 (00:09:03)

6. Building Customer Trust and Credibility (00:12:44)

7. Future Trends in Customer Engagement (00:16:30)

8. Upcoming Events and Closing (00:19:10)

پادکست هایی که ارزش شنیدن دارند

All episodes

1
AI Meets DNA: Democratizing Precision Health 28:59

1
AI, Deep Fakes, and Your Digital Self: Navigating the New Identity Landscape 26:35

1
Retail Revolution: Navigating Tariffs and Trends 24:38

1
AI-Powered Observability Is Changing How We Manage Enterprise Storage Forever 25:48

1
Digital Giants: Inside TELUS Digital's Global CX Transformation 20:53

1
Why your organization needs a stronger approach to identity security right now. 26:35

1
What happens when AI meets the arcane world of enterprise networking? 20:31

1
Why Your AI Initiatives Are Stuck at the Starting Line 19:58

1
Beyond Insurance: The Hidden Path to Affordable Healthcare 22:27

1
Marketing Essentials for Small Business Growth 28:26

1
When AI Meets Identity Protection: The Full Story of Loti's Internet Takedown Service 20:23

1
AI Test Engineers: The Future of QA 22:08

1
Building The Future: AMD's Software Strategy for the AI Revolution 22:51

1
Beyond AV: Building the Intelligent Workplace Ecosystem 11:42

1
How AI is Making Every Seller Your Best Seller 21:44

به Player FM خوش آمدید!

پادکست هایی که ارزش شنیدن دارند

What's Up with Tech? « » From Telecom to AI: How 8x8 Simplifies Employee and Customer Conversations

فصل ها

1. Introduction to 8x8 and Bruno (00:00:00)

2. The Challenge of Cloud Communications Marketing (00:02:30)

3. Differentiating in a Competitive Market (00:04:30)

4. Adapting to Post-COVID Hybrid Work (00:06:16)

5. Leveraging AI at 8x8 (00:09:03)

6. Building Customer Trust and Credibility (00:12:44)

7. Future Trends in Customer Engagement (00:16:30)

8. Upcoming Events and Closing (00:19:10)

From Telecom to AI: How 8x8 Simplifies Employee and Customer Conversations

فصل ها

1. Introduction to 8x8 and Bruno (00:00:00)

2. The Challenge of Cloud Communications Marketing (00:02:30)

3. Differentiating in a Competitive Market (00:04:30)

4. Adapting to Post-COVID Hybrid Work (00:06:16)

5. Leveraging AI at 8x8 (00:09:03)

6. Building Customer Trust and Credibility (00:12:44)

7. Future Trends in Customer Engagement (00:16:30)

8. Upcoming Events and Closing (00:19:10)

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What's Up with Tech? « »
From Telecom to AI: How 8x8 Simplifies Employee and Customer Conversations