Conversive AI: Revolutionizing Customer Communication Across Channels

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محتوای ارائه شده توسط Evan Kirstel. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Evan Kirstel یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

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14 روز پیش 16:17

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Interested in being a guest? Email us at admin@evankirstel.com

Remember when business communication meant just phone calls and plain text messages? Those days are rapidly disappearing as customers expect seamless conversations across multiple channels at any hour of the day or night.
Nitin from Conversive AI takes us through the fascinating evolution of customer communication technology, from their beginnings as an SMS-focused company fifteen years ago to today's AI-powered omnichannel platform. What stands out isn't just their ability to handle WhatsApp, Facebook Messenger, iMessage, and emerging channels like RCS, but how they orchestrate these touchpoints into coherent customer journeys through deep CRM integration.
The most compelling insights come when Nitin explains how AI agents are transforming after-hours customer engagement. For healthcare providers, injury lawyers, mortgage brokers, and university recruitment teams, customer inquiries don't stop at 5pm. AI can now handle these initial interactions—answering questions, capturing information, qualifying leads—all while maintaining proper data handling protocols. This capability enables smaller teams to provide 24/7 service without expanding headcount, a game-changer for service-oriented businesses.
What's your communication strategy for after-hours customer engagement? Does your business leverage AI to ensure no opportunity is missed while maintaining appropriate data handling? Listen to learn how the most innovative companies are addressing these challenges and preparing for the rich media capabilities of RCS messaging. The future of customer conversations is happening now.

Support the show

More at https://linktr.ee/EvanKirstel

فصل ها

1. Introduction to Conversive AI (00:00:00)

2. Evolution from SMS to Omnichannel (00:01:37)

3. CRM Integration and Workflows (00:04:48)

4. AI Agents for After-Hours Support (00:06:28)

5. RCS and Mobile Opportunities (00:10:33)

6. Implementation Timeline and Market Growth (00:14:36)

7. Future Plans and Closing (00:15:54)

391 قسمت

#Tech #Business #Marketing #Evan Kirstel #Telecom #Technology #Mobile #Wireless #Cybersecurity #Entrepreneur #Cloud IT #B2B #IoT #VoIP #CIO

What's Up with Tech?

Conversive AI: Revolutionizing Customer Communication Across Channels

What's Up with Tech?

published 14 روز پیش

اشتراک گذاری

MP3•خانه قسمت

Interested in being a guest? Email us at admin@evankirstel.com

Support the show

More at https://linktr.ee/EvanKirstel

فصل ها

1. Introduction to Conversive AI (00:00:00)

2. Evolution from SMS to Omnichannel (00:01:37)

3. CRM Integration and Workflows (00:04:48)

4. AI Agents for After-Hours Support (00:06:28)

5. RCS and Mobile Opportunities (00:10:33)

6. Implementation Timeline and Market Growth (00:14:36)

7. Future Plans and Closing (00:15:54)

391 قسمت

#Tech #Business #Marketing #Evan Kirstel #Telecom #Technology #Mobile #Wireless #Cybersecurity #Entrepreneur #Cloud IT #B2B #IoT #VoIP #CIO

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Beyond the Record Button: AI-Powered Compliance Changes Everything 15:49

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Automating Finance Controls: How SafeBooksAI Is Revolutionizing Enterprise Accounting 19:01

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Conversive AI: Revolutionizing Customer Communication Across Channels 16:17

14 روز پیش16:17

16:17

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27 روز پیش19:45

19:45

Interested in being a guest? Email us at admin@evankirstel.com Cloud communications has evolved far beyond buzzwords and technical features—today it's about delivering real business outcomes. In this engaging conversation with Bruno, CMO of 8x8, we explore how one of the original players in the communications technology space continues to adapt and innovate in a highly competitive market. Bruno shares a refreshingly straightforward approach to making complex technology accessible: focus on the business benefits rather than technical specifications. As he puts it, "There's so much fatigue in the industry on the features, the bytes, and everything that we're pushing." Instead, 8x8 emphasizes how their unified communications, contact center, and API solutions work together to improve customer experiences and drive growth. The discussion takes us through the evolution of workplace communications in the post-pandemic era. While 8x8 embraces hybrid work, Bruno offers thoughtful perspectives on when face-to-face interaction adds unique value: "When you run creative sessions, or deep data sessions, or when you're in a C-level strategy meeting... the energy in the room is really important." This nuanced view reflects 8x8's understanding that technology should enable flexibility rather than dictate a single approach. We also dive into 8x8's practical approach to AI implementation. Rather than chasing trendy applications, they focus on using AI to analyze communication patterns across channels, identify operational bottlenecks, and deliver actionable business intelligence. Bruno emphasizes the importance of building trust through simplicity and accountability, noting that in an industry where technology decisions have long-term implications, customers need partners they can trust for the long haul. Want to connect with 8x8 and learn more about their approach to business communications? Visit 8x8.com and check their events tab for upcoming opportunities to engage with their team across the US, UK, Europe, and Asia. Support the show More at https://linktr.ee/EvanKirstel…

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