Agentic AI: Transforming Global Business Services into Growth Engines

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The strategic evolution of Global Business Services marks a revolutionary shift in enterprise operations. No longer just cost-cutting centers, GBS functions are becoming powerful growth engines through the integration of agentic AI and unified data platforms.
Behind this transformation lies a fundamental change in approach. While early GBS focused on moving simple tasks offshore, today's advanced operations are handling core business processes and contributing to strategic outcomes. As our expert guests reveal, this shift is enabling unprecedented efficiency – with automation rates soaring from 40% to 80% through AI implementation.
What makes this possible? The emergence of agentic AI stands at the forefront. Unlike traditional automation that follows rigid rules, agentic systems can evaluate multiple scenarios, communicate across specialized sub-agents, and make context-aware decisions. We explore real-world applications already delivering remarkable results: autonomous procurement systems handling millions in transactions, perpetual KYC processes in banking, and dramatic reductions in process turnaround times.
The data challenge remains critical. Enterprises struggle with fragmented systems and siloed information, but leading organizations are tackling this through configurable pipelines that harmonize data from diverse sources. Rather than attempting total standardization, they're creating purpose-built connections that power specific AI use cases.
Perhaps most importantly, this revolution isn't replacing humans but empowering them. By handling routine tasks and providing AI-driven recommendations, these systems free people to focus on higher-value activities like relationship building and exception handling. The workforce is evolving from task executors to AI trainers and process partners.
Ready to transform your operations? Discover how building a next-generation GBS hub with the right technology platform can position your organization at the forefront of this enterprise revolution.

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1. Agentic AI: Transforming Global Business Services into Growth Engines (00:00:00)

2. [Ad] Crossing Borders (00:21:01)

3. (Cont.) Agentic AI: Transforming Global Business Services into Growth Engines (00:21:37)