Earning Trust at Amazon

Troubleshooting Agile

Inspired by a listener comment, we look at one of Amazon's leadership principles, which describes how leaders are expected to earn trust in that organisation. It seems to us that the principle lays the foundation for effective psychological safety for the avoidance of error, but there are some traps to watch out for on the way to that end. SHOW LINKS: - Amazon leadership principles: https://www.amazon.jobs/en/principles - Ladder of inference annotated diagram: http://troubleshootingagile.com/docs/TheLadderOfInference.pdf *** We'd love to hear any thoughts, ideas, or feedback you have about the show. Email us: see link on troubleshootingagile.com Tweet us: twitter.com/TShootingAgile Also, if you'd like to leave us a review on iTunes (or just like and subscribe), you'll find us here: https://itunes.apple.com/gb/podcast/troubleshooting-agile/id1327456890?mt=2