The Power of an Apprentice Academy With Richard Hart

Titans of the Trades

Summary

Richard Hart, the founder of Hart's Plumbing and Heating, shares his insights on finding and developing good people in the service industry. He shatters the myth that there are no good people out there and emphasizes the importance of the people in a business.
Richard discusses the training and education programs at Hart's Academy and the company's commitment to providing high-value service. He also talks about the growth and expansion plans of Hart's Plumbing and Heating and their focus on acquiring smaller companies. Richard's passion for helping veterans and his dedication to changing the perception of service trades shine through in the conversation.

Takeaways

• There are good people in the service industry, and it's a limiting belief to think otherwise.
• Training and education are essential for developing a skilled and professional team.
• Hiring for culture fit is crucial to ensure that team members align with the company's values and provide excellent service.
• Creating a positive perception of service trades requires delivering high-value service and exceeding customer expectations.

Chapters

00:34 The Existence of Good People

01:27 Finding Good People

03:48 Passion for Helping Veterans

04:23 Acquisitions and Growth

05:19 Providing High-Value Service

06:02 Changing the Perception of Service Trades

07:02 The Satisfaction of Helping Customers

08:13 Respectful and Professional Service

09:20 Creating a Respectable Team

10:22 Training and Education for Growth

11:07 Vetting and Onboarding Process

13:03 Training Apprentices and Inspections

14:27 Hiring for Culture Fit

15:09 Richard's Journey and Milestones

19:20 Addressing Culture Fit Issues

20:18 Impact of Core Values and Training

21:15 Opportunities and Contact Information
Connect With Richard
Website: https://hartsservices.com/
LinkedIn: https://www.linkedin.com/in/richard-hart-438a74a6/
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