032 - Conversation Design with Daniel Stillman

Time Limit

"Human beings are conversational animals and we live our lives one conversation at a time."

Conversations matter. Whether you’re pressed to make an important business decisions, feel the need to educate someone on a topic, or even just want to commiserate, the way you approach and frame your words--spoken or written--will impact the outcome of the conversation.

On this episode of Time Limit, our guest Daniel Still man digs in on how to design conversations to achieve the best outcomes possible. As a conversation designer and consultant, Daniel works with clients and organizations of all shapes and sizes to help them frame and sustain productive and collaborative conversations to deepen their facilitation skills. Th basis for the interview is Daniel’s new book, Good Talk: How to Design Conversations that Matter. The conversation covers a wide range of topics, including:

• What is conversation design?
• How do you architect a conversation?
• Finding the language to frame a conversation
• How to make someone feel heard
• Working with a team to improve conversations
• Tips to improve conversations
• Practicing active listening
• How to design a meeting to get what you need out of it
• Designing conversations for the diversity of neurological and sociological abilities that people have in order to get the best contributions.
• How to address difficult conversations
• Facilitation tips and tactics
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Resources mentioned in this episode::

• Good Talk: How to Design Conversations that Matter by Daniel Stillman
• Quiet Leadership by David Rock

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