

حمایت شده
Briefing Doc: Sunset of Automatic Ticket Assignment for Sales Users in Help Desk
Date: October 14, 2024
Source: Help Desk Product Update
Subject: SUNSET: Automatic ticket assignment for sales-seated users in Help desk
Summary: This update outlines a significant change to the Help Desk functionality, specifically regarding automatic ticket assignment. Effective immediately, only users with Service seats will be eligible for automatic ticket routing and assignment within Help Desk.
Key Changes:
Rationale:
The update is driven by the platform's focus on Help Desk as a dedicated workspace for reactive support. Full access to Help Desk features, including automatic ticket assignment, now necessitates a Service seat. As stated in the update, "Help desk is an opinionated workspace for reactive support and a service seat is required to access all of the features, including automatic ticket assignment."
Impact:
Organizations relying on automatic ticket assignment to sales users in Help Desk will need to adjust their workflows. Consider the following:
Affected User Groups:
Next Steps:
47 قسمت
Briefing Doc: Sunset of Automatic Ticket Assignment for Sales Users in Help Desk
Date: October 14, 2024
Source: Help Desk Product Update
Subject: SUNSET: Automatic ticket assignment for sales-seated users in Help desk
Summary: This update outlines a significant change to the Help Desk functionality, specifically regarding automatic ticket assignment. Effective immediately, only users with Service seats will be eligible for automatic ticket routing and assignment within Help Desk.
Key Changes:
Rationale:
The update is driven by the platform's focus on Help Desk as a dedicated workspace for reactive support. Full access to Help Desk features, including automatic ticket assignment, now necessitates a Service seat. As stated in the update, "Help desk is an opinionated workspace for reactive support and a service seat is required to access all of the features, including automatic ticket assignment."
Impact:
Organizations relying on automatic ticket assignment to sales users in Help Desk will need to adjust their workflows. Consider the following:
Affected User Groups:
Next Steps:
47 قسمت
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