The key to amazing customer service is... - Episode 497 - The Scribble with Jeremy Bradley

The Scribble with Jeremy Bradley

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محتوای ارائه شده توسط The Scribble podcast. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط The Scribble podcast یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

All About Change

1
Professional football player Jonathan Jones: Mentorship and Making an Impact in Your Community 22:49

۹ روز پیش22:49

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22:49

Jonathan Jones is an NFL cornerback for the Washington Commanders who rose from the undrafted ranks to become two-time Super Bowl champion with the New England Patriots, a businessman, philanthropist, and licensed pilot. In 2019, Jonathan founded the Jonathan Jones Next Step Foundation in 2019, a platform dedicated to empowering youth through education, professional development, and mentorship. The foundation works to alleviate food insecurity, promote women in stem and sports, and to promote professional development in the communities where he lives. Jay and Jonathan talk about investing in the communities they live in, acknowledging the people who helped you become the person you are, and paying that same investment forward to the next generation. Episode Chapters 0:00 intro 1:24 Building local connections 4:25 Jonathan’s mentors and mentees 10:54 Jonathan’s pride in his mentees’ successes 13:04 how Jonathan chooses his causes 14:08 Jonathan’s support for girls and young women 17:19: Jonathan’s passion for flying 19:40 The Next Step Foundation 20:29 Goodbye For video episodes, watch on www.youtube.com/@therudermanfamilyfoundation Stay in touch: X: @JayRuderman | @RudermanFdn LinkedIn: Jay Ruderman | Ruderman Family Foundation Instagram: All About Change Podcast | Ruderman Family Foundation To learn more about the podcast, visit https://allaboutchangepodcast.com/ Looking for more insights into the world of activism? Be sure to check out Jay’s brand new book, Find Your Fight , in which Jay teaches the next generation of activists and advocates how to step up and bring about lasting change. You can find Find Your Fight wherever you buy your books, and you can learn more about it at www.jayruderman.com .…

حدود یک سال پیش 34:22

MP3•خانه قسمت

A few weeks ago, Jeremy Bradley talked about customer service nightmares. (It's almost become a yearly tradition on this show.) But, in his latest rant, he spoke from the perspective of a business owner and what bad customers can do to a company. Following up on the negative, JB has advice for entrepreneurs to insist on a positive "customer experience" that involves rapport, engagement and a lot of silliness. He says being way too serious and too corporate is bad for your brand.

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#Music #Showbiz #News Talk #News #Scribble #Entertainment #Hollywood #Celebrities #Commentary #Opinions #Discussion #Debate

The Scribble with Jeremy Bradley

The key to amazing customer service is... - Episode 497 - The Scribble with Jeremy Bradley

The Scribble with Jeremy Bradley

published حدود یک سال پیش

اشتراک گذاری

MP3•خانه قسمت

534 قسمت

#Music #Showbiz #News Talk #News #Scribble #Entertainment #Hollywood #Celebrities #Commentary #Opinions #Discussion #Debate

همه قسمت ها

The Scribble with Jeremy Bradley

1
Put down your damn phone already - Episode 531 - The Scribble with Jeremy Bradley 38:04

۵ روز پیش38:04

38:04

There's at least one in every group. It's the person who's not enjoying the moment and is constantly looking at their phone. The addiction is real! Jeremy Bradley talks about his amazement that people sleep with their phones and it's usually the first thing they look at when they wake up. He goes on to talk about how workplaces should restrict phone use just as schools do with kids. JB shares a story about how phone use became a rule in his house. Later, he wonders why people have to clutch their phone as they walk down a sidewalk or through a store -- or worse yet, seeing people vacationing on the beach staring at their device. How many hours of hand-time does your phone get?…

The Scribble with Jeremy Bradley

1
Embracing your not-giving-a-F's old age - Episode 530 - The Scribble with Jeremy Bradley 32:28

12 روز پیش32:28

32:28

As you get older you tend to care less about what people think about you. At times, you probably don't hold your tongue and say what you want. Jeremy Bradley is at that point and has made observations about his life as he gets older. He identifies key personality traits that have changed over time and how he views people in society.…

The Scribble with Jeremy Bradley

1
In which era would you live forever? - Episode 529 - The Scribble with Jeremy Bradley 30:47

19 روز پیش30:47

30:47

You had "the time of your life" -- was it recently or a memory from the past? Is life as enjoyable for you now as it was when you were growing up? It depends on when you grew up, according to Jeremy Bradley. He talks about his childhood and how he would stay in his teenage years forever because it was an innocent and fun time. (He'd never want to be a kid in today's world.) JB recounts the friendships and memories that got him through childhood. Now, in his 40s, JB said he wouldn't mind being stuck in the past with the way his life was back in the day. Is it the same situation for you?…

The Scribble with Jeremy Bradley

1
Politics, politics, politics. Enough, enough, enough - Episode 528 - The Scribble with Jeremy Bradley 30:47

26 روز پیش30:47

30:47

Everywhere you go people are discussing politics. It's understandable given what's happening in the world (especially the United States). But for Jeremy Bradley, who's never participated in nor had an interest in politics, it's getting to be a bit much. JB explains how, as a Canadian, he watches from the sidelines people having emotionally -- and sometimes violently -- charged confrontations about politics in the U.S. He talks about how Canadians feel about politicians and politics and it's vastly different than with Americans. (Shocker, right?) "We've never had anyone throwing mashed potatoes at someone at Christmas because of a political argument," JB says.…

The Scribble with Jeremy Bradley

1
It doesn't matter how my relationship works - Episode 527 - The Scribble with Jeremy Bradley 31:32

۵ weeks پیش31:32

31:32

Relationships are always fun to discuss because you learn about how couples live and either relate to them or secretly think to yourself, "Wow, my situation is so much better." Jeremy Bradley talks about giving relationship advice when there isn't a definitive way that unions should work. He says people ask about his marriage and try to compare the setup to their own situation, though he reminds them everybody is different. Later, he addresses a common relationship question that he thinks is a setup for drama.…

The Scribble with Jeremy Bradley

1
Scammers, scammers, everywhere - Episode 526 - The Scribble with Jeremy Bradley 30:47

۶ weeks پیش30:47

30:47

Telemarketers, spammers, texters -- all out to scam you. But do you fall for it? Or have you caught onto their tricks? Calling you from overseas, mispronouncing your simple name, asking for details about your account: do you give in? Jeremy Bradley questions why people are so easily swayed when contacted out of the blue. JB notes how when customers call into a company for their product or service, customers have to provide excessive information to verify it's legitimately their account. Why don't people on the receiving end of unsolicited calls put those same protections in place for themselves? Later, JB talks about scammers who've tried to take advantage of his companies.…

The Scribble with Jeremy Bradley

1
Read a damn book - Episode 525 - The Scribble with Jeremy Bradley 30:47

۷ weeks پیش30:47

30:47

People love to read but it's toxic stuff on social media that makes them feel insecure, hate filled, depressed, lonely -- and everything else that screws with their mental health. Jeremy Bradley reflects on a time when kids were encouraged to read books and were excited to dive into the pages of a fascinating story. As adults -- and even with kids today -- not so much. Later, JB talks about odd behavior with people on social media. He wonders how trolling online and randomly posting nasty comments to pages is entertaining for people. JB shares a story from his e-commerce store where the comments section is out of control for absolutely no reason.…

The Scribble with Jeremy Bradley

1
Another reality check for "influencers" - Episode 524 - The Scribble with Jeremy Bradley 35:25

۸ weeks پیش35:25

35:25

Jeremy Bradley talks to "influencers" and encourages them to view their 15 minutes of fame as just that: fleeting and temporary. Many people with a social media platform see the likes, clicks and cash now but is it something sustainable for the rest of their life? JB talks about his retirement from a successful radio career and how he can look at the current generation of broadcasters (podcasters, YouTubers, TikTokers, etc.) and wonders if most of them have figured out the long-term business side of their content offerings. Sure, free stuff and some money now are great, but will it still be lucrative in 10 years? And can they (read as: willing to) get a "regular" job after?…

The Scribble with Jeremy Bradley

1
Content is king, don't be a joker - Episode 523 - The Scribble with Jeremy Bradley 37:35

۹ weeks پیش37:35

37:35

Content is king. That's an old saying but it's more relevant than ever thanks to today's social media world. Jeremy Bradley talks about his early days in internet radio that later turned into a syndicated radio company, producing audio programming for outlets around the world. JB encourages people who want to start creating (podcast, YouTube, etc.) to think about their content before launching a platform. It's one thing to say, "I want to do a podcast" or "I want to write a book" but there's a helluva lotta planning before anything should launch.…

The Scribble with Jeremy Bradley

1
Can you feel the love tonight... and every other day in your relationship? - Episode 522 - The Scribble with Jeremy Bradley 30:47

10 weeks پیش30:47

30:47

It's the day you're going to see social media pages full of flowers, romantic dinners and paragraphs of people professing their love. And it makes Jeremy Bradley want to puke. JB talks about how Valentine's Day went from being a commercial "holiday" to now being a show for social media where people broadcast the day with their partner. (Remember, your partner gave you those flowers today because it's kind of expected. Ditto on the "romantic" dinner.) JB, who's been married for several years, says every day is like Valentine's Day in his relationship because they constantly go for dinners and are together all the time. "People ask why I never post about how much I love him," JB says. "Because I talk to him and don't need to communicate with him publicly on social media. I don't need that attention and validation from the public."…

The Scribble with Jeremy Bradley

1
MORE Customer service ain't what it used to be - Episode 521 - The Scribble with Jeremy Bradley 30:47

11 weeks پیش30:47

30:47

Is it getting worse? Is the quality of customer service at an all-time low? And the new glammed-up way of referring to it as "customer experience" isn't helping most companies. Jeremy Bradley talks about the frustration of big businesses moving away from actual human contact and interaction, and relying more and more on technology to assist customers. Gone are the days of calling an 800-number and having your problem resolved in minutes. Now, it's chat bots and spotty English, irrelevant template replies and plenty of "no"s and "I'll transfer you"s. JB reflects on his time working in customer service and how employees had to own each interaction... because it was their job.…

The Scribble with Jeremy Bradley

1
Putting the 'fun' in funerals - Episode 520 - The Scribble with Jeremy Bradley 30:47

12 weeks پیش30:47

30:47

Nobody wants to think about death but it's something that's, well, inevitable. Jeremy Bradley talks about his thoughts on funerals as various family members are battling illness. He shares stories about recent family funerals and how relatives felt about the departed and what it's made them think about life and death. Later, JB talks about a time when he couldn't stop saying the wrong thing at a funeral. He recognized his misstep in the moment, told himself to correct his wording, but every time -- wrong, wrong, wrong.…

The Scribble with Jeremy Bradley

1
Is family overrated? - Episode 519 - The Scribble with Jeremy Bradley 35:33

13 weeks پیش35:33

35:33

The old saying is "blood is thicker than water." It's often used to declare that family is -- or should be, at least -- the most important thing in a person's life. But what if it's not? Should someone feel bad about that? Or is it better not to have family in your life? Jeremy Bradley talks about how the closeness of families during the holiday season -- especially broadcast on social media -- seems to be meant to make you feel bad if you don't have the closeness that others do. JB explains why he doesn't buy into that and how not being close with family is OK. Later, he shares about how critical opinions from parents drove him away from family as he got older.…

The Scribble with Jeremy Bradley

1
Is education overrated? - Episode 518 - The Scribble with Jeremy Bradley 38:04

14 weeks پیش38:04

38:04

There's so much emphasis on education but it's such a broad term that we need to take a step back on what people, namely kids, are learning. Jeremy Bradley, who has a family full of teachers, looks back at his elementary school through high school years and comments about what he learned and where it's got him in life. For instance, JB talks about his friend graduating high school without knowing the spelling of basic words but had to spend three years studying Shakespeare and other stuff she's never used in the 25 years since graduating.…

The Scribble with Jeremy Bradley

1
Just some middle-aged co-workers discussing porn - Episode 517 - The Scribble with Jeremy Bradley 36:09

15 weeks پیش36:09

36:09

Do you remember the first time you saw porn? Or the bigger question is what did/do you consider porn? Jeremy Bradley talks about how his opinions on nudity have changed with age. As he's matured, social media platforms -- ahem, Meta -- seem to be slow on their stance on "nudity" and "sexual activity." Moreover, says JB, the social media giant doesn't even have the same definition of "nudity" as a basic dictionary. Also, JB opens up about his first experiences seeing nudity and porn as a teen.…

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پادکست هایی که ارزش شنیدن دارند

1
Professional football player Jonathan Jones: Mentorship and Making an Impact in Your Community 22:49

The Scribble with Jeremy Bradley « »
The key to amazing customer service is... - Episode 497 - The Scribble with Jeremy Bradley

The key to amazing customer service is... - Episode 497 - The Scribble with Jeremy Bradley

پادکست هایی که ارزش شنیدن دارند

همه قسمت ها

1
Put down your damn phone already - Episode 531 - The Scribble with Jeremy Bradley 38:04

1
Embracing your not-giving-a-F's old age - Episode 530 - The Scribble with Jeremy Bradley 32:28

1
In which era would you live forever? - Episode 529 - The Scribble with Jeremy Bradley 30:47

1
Politics, politics, politics. Enough, enough, enough - Episode 528 - The Scribble with Jeremy Bradley 30:47

1
It doesn't matter how my relationship works - Episode 527 - The Scribble with Jeremy Bradley 31:32

1
Scammers, scammers, everywhere - Episode 526 - The Scribble with Jeremy Bradley 30:47

1
Read a damn book - Episode 525 - The Scribble with Jeremy Bradley 30:47

1
Another reality check for "influencers" - Episode 524 - The Scribble with Jeremy Bradley 35:25

1
Content is king, don't be a joker - Episode 523 - The Scribble with Jeremy Bradley 37:35

1
Can you feel the love tonight... and every other day in your relationship? - Episode 522 - The Scribble with Jeremy Bradley 30:47

1
MORE Customer service ain't what it used to be - Episode 521 - The Scribble with Jeremy Bradley 30:47

1
Putting the 'fun' in funerals - Episode 520 - The Scribble with Jeremy Bradley 30:47

1
Is family overrated? - Episode 519 - The Scribble with Jeremy Bradley 35:33

1
Is education overrated? - Episode 518 - The Scribble with Jeremy Bradley 38:04

1
Just some middle-aged co-workers discussing porn - Episode 517 - The Scribble with Jeremy Bradley 36:09

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Amazon eGift Card - Amazon Logo (Animated)

Nippies Nipple Cover - Sticky Adhesive Silicone Nipple Pasties - Reusable Pasty Nipple Covers for Women with Travel Box (Small (Fits A-C Cups), Original, Crème)

Amazon eGift Card - Thanks So Much

پادکست هایی که ارزش شنیدن دارند

The Scribble with Jeremy Bradley « » The key to amazing customer service is... - Episode 497 - The Scribble with Jeremy Bradley

The key to amazing customer service is... - Episode 497 - The Scribble with Jeremy Bradley

پادکست هایی که ارزش شنیدن دارند

به Player FM خوش آمدید!

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The Scribble with Jeremy Bradley « »
The key to amazing customer service is... - Episode 497 - The Scribble with Jeremy Bradley